Customer Success Manager (Remote) at Madison Logic

| Remote
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About Madison Logic:

Our team is reshaping B2B marketing and having fun in the process! Madison Logic is rapidly growing and is constantly looking for new talent to raise the bar. Work with & learn from an incredible group of people that care about your success as much as they care about their own. As a truly global company, we take pride in the diverse backgrounds of our team. We put thought into every hire and we hand pick only the best talent. When you join our team, you are committing to giving 100% and always striving for more.




Madison Logic is seeking a Customer Success Manager who has a passion for learning and process and is ready to own client relationships. You will act as a true consultant to our clients, focusing on increasing product adoption while ensuring their satisfaction and retention. This is a fantastic opportunity for someone who is ready to roll up their sleeves, get their hands dirty, and learn about all aspects of our business. If this sounds like you - you'll love growing with us!

What You'll Do:

  • Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services
  • Act as a client consultant focusing on increasing product adoption, ensuring retention and improving satisfaction
  • Work with clients to establish critical goals and other key performance indicators (KPI's)
  • Work to identify growth opportunities and develop up-sell opportunities
  • Partner with various internal stakeholders to advocate customer needs
  • Manage client reporting that provides value to your assigned clients
  • Resolve customer issues
  • Analyze and effectively communicate results and insights internally and externally
  • Manage projects/initiatives from concept to launch

What You'll Need:

  • Bachelors Degree
  • 3+ years experience in Customer Success, Client Services, or equivalent role
  • 1+ years experience with Salesforce or other CRM platforms.
  • Advanced knowledge of Excel
  • Working understanding of Microsoft Office suite of products
  • Excellent communication skills

Benefits and Perks:

  • Opportunities for Advancement – As We Grow, You Grow! 
  • Competitive Benefits including Medical, Dental, Vision, and FSA plans
  • Employer-paid Life, AD&D and STD insurance
  • 401k with Company Match
  • Commuter Benefits (Transit & Parking) 
  • Generous Paid Time Off including: 9 paid Holidays, 17 Vacation Days (to start!), Sick Time, Summer Friday Program, and Parental Leave 
  • 2 Paid Volunteer Days
  • Work-Flex Policy
  • Flexible “You Do You” Monthly Cash Stipend
  • Legal & Financial Services Benefits
  • Company Outings, Social & Charity Events, Sponsored Healthy Hours & Happy Hours 
  • Wellness initiatives 
  • Global Mobility Program
  • An innovative, energetic culture and a fantastic team!

Who We Are:

 Our Vision: We empower B2B organizations globally to convert their best accounts faster

 Our Values: #TEAM #OWNIT #RESPECT #EXCEL #EMPOWER

Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

Privacy Disclosure:
All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. 

For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/). 

More Information on Madison Logic
Madison Logic operates in the AdTech industry. The company is located in New York, NY. Madison Logic was founded in 2005. It has 184 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 17 open jobs at Madison Logic, click here.
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