Customer Success Manager
The Job
The Customer Success Manager at Tango Card plays a critical part in our mission to make rewards easy to send and awesome to receive. You will be immediately responsible for leading, servicing, and advocating for our business clients. In addition, you will be the face of the organization to our clients, and the customer's voice within our company. If you love solving complicated problems, customer interactions, and managing projects in a high-growth environment – this role is for you.
Reports to: Manager, Customer Success
As a Customer Success Manager at Tango Card, you’ll:
- Collaborate closely with Business Development and the Product Support Teams to understand client programs, set timeline expectations, collect required brand review information, and document as needed
- Learn and anticipate clients' needs to deliver and communicate our value optimally thus creating product advocates out of our customers
- Distill seemingly sophisticated information into clear and concise explanations
- Deliver an outstanding customer experience, utilizing the right internal resources to raise and problem-solve for critical client issues
- Serve as the 'Voice of the Customer', collecting feedback on product and brand needs; provide feedback internally on how we can better serve clients and prioritize the product roadmap
- Fulfill duties as requested to help ensure our customers' reward initiatives are successful and Tango Card's company targets are reached or exceeded
To be effective in our Customer Success Manager role, you must have:
- 3+ years prior experience in Customer Success Management, Account Management, Customer Service, or similar support position
- Excellent communicator, both written and verbal: you adjust your communication style based on the audience you are sharing with
- Thorough and critical thinking strengths
Our ideal Customer Success Manager at Tango Card will have most of the following skills and experience:
- Self-motivated, ambiguity excites you with the possibilities to resolve problems
- Thrives in a multi-tasking environment and can prioritize on-the-fly based on business needs
- Proficient in Microsoft Office software, email communications and their various nuances (cc vs. bcc, etc.)
- Experience with CRMs (Salesforce) and ERPs (Netsuite) a plus!
- Eager to learn, adapt, and perfect your duties: you’re comfortable with change and work well in a dynamic environment
- You seek help and put it to good use
- You want to help and serve our clients: They succeed, so you succeed!
Please note: visa sponsorship is not available for this position.
#BI-Remote #Li-Remote
- Competitive compensation package (money isn’t everything, but it helps)
- Medical, dental, and vision benefits (100% employer paid premium)
- Unlimited PTO and a generous holiday schedule
- 401(k) matching and equity opportunities (401(k) is a 100% match of up to 6%)
- Home-Office grant for ensuring a great WFH environment during social-distancing measures
- Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
- Continued education and self-growth opportunities through Udemy
- Virtual fitness benefits through Classpass
- Dog-friendly offices
What We’re Up to at Tango Card
Tango Card helps thousands of companies reach their goals by making rewards and incentives easy to send and awesome to receive. Our customers genuinely love working with us, and it shows: We’ve made the Inc. 5000 list of the fastest-growing private companies in America for the last five years. We’re backed by a stellar group of investors, including the private equity firm FTV (which led a $35M growth equity round in 2018), Fyrfly Venture Partners, Floodgate Capital, Eric Schmidt’s Innovation Endeavors, SWaN & Legend partners, and WTI.
Why Work for Us
Tango Card is proud to have been rated one of the Best Companies to work for by Built In Seattle. We’re on an incredible path to be the #1 rewards provider, and we are hiring amazing people across all areas of the business to accomplish our vision.
We foster an office culture of autonomy and transparency with flexible working hours and slim team structures. We provide our team members with what they need to be successful—whether that’s the latest technology at their fingertips or empowering them to attend conferences about industry trends. We’re committed to promoting mentorship and career development opportunities for our team members. Our physical offices are designed for productivity and comfort with standing desks, comfortable pod chairs, and a very dog-friendly environment. If working from home is more your thing, many roles offer the choice to establish a remote office. With a company like Tango Card that’s experiencing high growth year over year, career opportunities abound and you have the chance to create, own, and grow your role.
COVID-19 Update: To learn more about how Tango Card has adapted during these times, take a look at our blog post, How Tango Card is Changing in the Face of COVID-19, by our CEO, David Leeds.
Tango Card is proud to extend its Voluntary WA State Paid Family Medical Leave Plan to employees across all Tango Card locations.
Tango Card is an equitable and equal opportunity employer; we’re strong because we’re diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.