People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

As a Customer Success Manager (CSM) you will work with our customers to ensure they significantly improve their business using our software. You are a dynamic, thoughtful professional who builds strong relationships with ease and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you!

Responsibilities

• Help our customers ramp into People.ai quickly and get crazy amounts of value from our product.
• Train executives and managers on best practices for using People.ai to align sales and marketing and best manage their sales teams.
• Work with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded.
• Become a sales/marketing domain expert and help People.ai define new best practices to solve customer needs.
• Own the entire relationship between People.ai and our customers.
• Drive adoption of People.ai across sales organizations while maintaining a strong customer renewal rate and NPS.
• Drive our customers to think about problems in a new way and challenge the status quo

Requirements

• 5+ years of client management experience at a software company (preferably SaaS), agency or management consultancy (e.g. Deloitte, Accenture, KPMG).
• Significant experience working with Enterprise customers and navigating vast organizations with multiple stakeholders in multiple departments.
• Strong technical aptitude, communication skills, a curious mindset, and attention to detail. 
• Excellent interpersonal skills. Ability to build relationships and become a trusted advisor
• Experience in Sales or Marketing operations is preferred
• Experience with Sales and Marketing tech stack is preferred
• Comfortable working in a high velocity and sometimes ambiguous environment (yes, we're a startup!).
• Bachelor's degree

People.ai stands alone in our ability to harness business activity to unlock growth for our customers. We’ve been awarded 49 patents and have an additional 50+ under review. We’ve also received validation via Gartner’s Hype Cycle for CRM Sales Technology, inclusion in Forrester’s New XX Wave, the Y Combinator Top Companies List, and the Forbes AI 50 list.

Headquartered in Redwood City, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. To learn more, visit us online at: www.people.ai"

#LI-Remote