Customer Success Manager

| New York City, NY | Remote
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As a Customer Success Manager, you will support our clients in their digital training strategy through the 360Learning platform. You will ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available. You will ensure the business impact of our solution in line with the client’s business objectives. Your role is crucial as you are responsible for the development of the relationship with your clients!

Within 1 month, you will:

  • Master our product and Convexity corporate culture
  • Familiarize yourself with the processes and tools used by our CS team
  • Participate in your first customer meetings with other CSMs from our team

Within 2.5 months, you will:

  • Take over a portfolio of existing customers
  • Start new projects with new clients

Within 6 months, you will:

  • Define the L&D roadmap & strategy with your client, and identify new use cases to deploy on the platform
  • Define a retro-planning to deploy these
  • Identify and document customer use cases
  • Develop a relationship of trust between the client and 360Learning, in particular by being in contact with key sponsors
  • Work with Account Managers to detect new projects to develop the account

Within 12 months, you will

  • Limit churn by identifying customers at risk and implementing corrective actionsIdentify & develop advocates
  • Develop and share good business practices with the entire CS team

The Skills Set

  • ~3 years in Customer Success role
  • Previous experience in the SaaS industry
  • Strong interest for the digital industry, education and e-learning in particular
  • Strong interpersonal and communication skills
  • Bachelor degree
  • Enthusiasm about the idea of working in our Culture of Convexity

What We Offer

  • Compensation. Competitive salary + equity
  • Benefits/Perks. Comprehensive medical, vision and dental insurance. 401k matching after 6 months. Generous parental leave policy. Level up your skills with our very own platform. Apero with team members from around the world. 
  • Balance. We offer 20 days of annual PTO + 5 days for sick leave + holidays! We are remote-friendly and promote flexible work hours.
  • Culture. We've built a framework that will make you successful - click here to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond.



Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO. 

Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of 360Learning

How would you describe the company’s work-life balance?

One of our company values is to enable employees to choose where and when they work. We refer to it as “your life, your way.” For me, that means a range of things–I want the flexibility to go for a long lunch with a friend, take an afternoon spin class, or take PTO without any pressure to be tethered to work.

Caroline

Director of Product Marketing

How do you collaborate with other teams in the company?

We all want to be 1% better today than yesterday. We go the extra mile to help others and make them feel awesome.

Sophie

VP Operations & Strategy

How has your career grown since starting at the company?

360Learning offers great opportunities for impact-oriented people. I joined 360Learning 1.5 years ago and my scope has evolved 3 times. At each step, I've received impactful coaching to help me step-up to challenges and have been continually encouraged to step out of my comfort zone. This is exactly what I was hoping for when joining the company.

Benjamin

Head of Operations

How do you empower your team to be more creative?

My goal is to develop leaders, not followers. It means encouraging my team to take ownership of virtually anything that can be improved whether they are a VP or an intern. I am intentional about giving everyone the space to experiment, learn from their mistakes, and ultimately reveal their genius.

Jean-Christophe

CRO, Americas

What makes someone successful on your team?

Self-sufficiency is key at 360Learning. We have a culture that practices autonomy and accountability. If you like the ability to work in an asynchronous way while still being a team player, success will not be far behind.

Alex

Account Executive

What are 360Learning Perks + Benefits

360Learning Benefits Overview

At 360Learning, we are committed to you and your wellbeing with benefits + perks that will allow you to be the best that you can be. It includes comprehensive medical benefits (health, dental and vision), 401(k) matching, parental leave, remote/flexibility in hours, global experience, and more...

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
360Learning offers 401(K) matching - employer matching contribution of 100% of the employee’s deferral up to 4% (of total compensation) after 6 months.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
360Learning embraces "Your Life, Your Way" and that includes flexibility when it comes to creating your work schedule.
Remote Work Program
Our remote work program includes work from home, full-time remote for most positions, semi-remote (half/half in and out of office), and nomadic life.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
We host lunch and learn meetings on occasion.
Cross functional training encouraged
Customized development tracks
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