Reibus International is the fastest growing VC backed start-up within the industrial space. Our ability to identify inefficiencies within the materials supply chain has given us an opportunity to introduce a long-lasting SaaS enabled marketplace. We're building the first open and independent B2B platform for industrial materials, a strategic solution that combines technology with hands-on supply chain expertise.
We lead with our culture
Reibus is committed to creating a culture that allows great people to do awesome things. We learn from each other, and our individual experiences and differences power that learning. We welcome the contributions you can bring from your unique perspective. We want great people who are looking to grow and develop - personally and professionally - as we build something truly extraordinary together.
About the Role
Reibus is looking to hire a motivated and dedicated Customer Success Manager to join a Sales team that is well on its way to great success! The CSM is the expert to support our customers on how to use the Reibus platform to reinvent their supply chain. You will also need to be someone that is a master on how to work with multiple Reibus team members to drive revenue growth and customer engagement with our product.
This is an exceptional opportunity to make a huge impact starting a career in technology sales by joining a fast-growing team that is innovating the supply chain for industrial products. We want you to learn and grow at Reibus, to try new things and take chances. This role is for the Customer Success Manager that seeks an environment where their talents can drive industry change!
Why You Will Love Reibus!

• We put customers first
• We have created a dynamic environment that enables you to impact growth
• Team over self
• Focus on results and closing pipeline deals
• 300% plus YoY growth
• $300B industrial segment potential with Reibus is the leader in B2B metals marketplace

What will you be doing?

• Work directly with our customers to understand their business needs and find out how Reibus can best help them.
• Ensure that our customers understand what Reibus is and experience the value that we can provide them
• Work with customers to get them properly onboarded into the Reibus platform
• Be the voice of our customers within Reibus to ensure we are delivering them the most value, and to also help improve our current process and product
• Work closely with Sales and Sourcing team to maintain support for customers and help close deals
• Use any resources within Reibus to support customers' needs

Qualifications

• 2+ years in a Customer Success, Relationship Management, Account Management, or similar role, working with large enterprise and/or mid-market customers
• Ability to educate and train customers on never before seen solutions
• Experience building and maintaining relationships
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Results-driven mentality
• Ability to actively listen
• A self-starter capable of working independently within a fast paced environment
• Comfort in a startup environment while wearing multiple hats

Our diversity is our strength!
We learn from each other, and our individual differences power that learning. We welcome people with differing experiences and opinions. Your identity, preferences, background, experience, beliefs and abilities are what make you who you are as an individual. We are an equal opportunity employer because what makes you different makes us better. Come be a part of the diverse Reibus family!
To learn more about becoming part of the Reibus family by emailing us at [email protected] .
https://www.reibus.com/careers