Customer Success Manager at FLASH

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Arrive is looking for a Customer Success Manager to help onboard, nurture, and optimize our growing list of venue partners. With this opportunity, you’ll take on a portfolio of new and existing accounts and maximize these relationships through tactical and strategic efforts.

What you'll do

  • Serve as the primary point of contact to a portfolio of partners - both existing and new - within our Event & Venues vertical
  • Project manage the implementation of new partners, collaborating with both internal and external teams and removing any blocks for a timely and successful launch
  • Respond to daily partner requests ranging from a simple deep link for an email campaign to advising on product capabilities and solutions
  • Build and maintain strong, long-lasting relationships; become a trusted advisor to partner stakeholders
  • Help standardize and maintain documentation of partner implementations and best practices throughout the partner lifecycle
  • Build and monitor sales and insights reports for internal and external use; forecast and track key account metrics
  • Understand and articulate partner needs / new feature requests to the Product team; identify product opportunities within and across verticals
  • Develop new business opportunities for existing partners and / or identify areas of improvement that maximize value proposition and drive revenue
  • Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
  • Proactively update partners on new product features or initiatives; facilitate product adoption and feedback

What you bring to the table

  • Bachelor’s degree; business or marketing majors are a plus
  • 3-5 years of relevant experience in account management of B2B clients
  • Proven project management expertise and the ability to manage multiple deliverables at various stages in an effective and efficient manner
  • Exceptional interpersonal and communication skills; strong customer service orientation with the ability to build trusted, long-term relationships with clients
  • Ability to identify and implement scalable solutions for most common partnership integrations and internal activities
  • Strong analytical skills; the ability to identify business questions, know what data is necessary to answer those questions, and develop recommendations/guidance to partners based on that data
  • Must possess an entrepreneurial spirit, be self-motivated, and have a record of exceeding goals and objectives
  • Technical communicator with the ability to describe complex system flows and integrations clearly and succinctly 
  • Ability to work under pressure in high-visibility, fast-paced, and dynamic environments
  • Proficient with Microsoft Office, Google Workspace, and Customer Relationship Management tools

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of FLASH

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience

James Lewis

VP, People

How do you collaborate with other teams in the company?

Collaboration is fundamental at FLASH. The organization is built on cross functional partnerships and collaborations. There are plenty of seats at the table, with stakeholders and leaders intimately involved in the storming, forming, and norming stages.

Peter Najera

Program Manager, Mobility

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at ParkWhiz, evident in the promotions of 11 Ops members within five areas of the company over the past year.

Ryan Kern

Director of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

Chief Operating Officer

How has your career grown since starting at the company?

With FLASH rapidly growing, there is a lot of room to learn and acquire new skills. FLASH gives myself and my colleagues the room they need to grow into their next roles and is invested in its employees being successful.

Mayday Karugarama

Contracts Manager

What are FLASH Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Stock Options • Flexible Spending Account • Long/Short Term Disability - employer paid • Life Insurance - employer paid • Secure Indoor bike parking • Discounted gym membership • Kitchen stocked full of snacks and beverages • Beer fridge • Discounted ParkWhiz parking (of course!)

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