Customer Success Manager at LivePerson (Remote)
LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.
We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.
You will thrive here if:
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their respective fields
In this role you will:
- Manage onboarding experience to new customers and actively foster the success of a portfolio of assigned customers.
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching to improve their utilization and adoption of new channels while developing a fool-proof success plan to ensure organization adoption and expansion of our product.
- Responsible for retention and closing renewal business, meeting or exceeding your quota.
- Build and conduct Executive Business Reviews with executive leadership in your customer base.
- Establish and grow relationships with leaders and decision makers to serve as a trusted consultant with customers to optimize their digital engagement strategy.
- Understand and adapt to LivePerson's ongoing product and technology developments.
- Manage multiple cross-product opportunities and projects.
Your qualifications are:
- 4+ years experience in B2B customer relationships at a high-tech company in a SaaS environment.
- Experience developing strategies on assigned accounts to fully bring to bear technology solutions.
- Lead projects from conception to closure, and have experience using internal resources to get things done.
- Empathy - you know how to actively listen in order to understand root cause of issues and how to identify solutions that meet the customer's needs.
- Obsesses over the customer.
- Ability to think and act independently.
- Proactive and wants to understand the process.
Why you’ll love working here:
LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.