Customer Success Manager (Remote)

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Varsity Tutors for Schools is searching for a Customer Success Manager (K-12 Schools) in the Eastern region of the United States (situated in EST) to join our team! The Customer Success Manager will be a trusted advisor for key stakeholders, managing the client life cycle to ensure achievement of a district's desired learning outcomes enabling durable and robust adoption of the Varsity Tutors product suite. 

The individual in this role needs to exhibit a high level of professionalism and have the ability to build strong relationships with internal and external partners. The Customer Success Manager will be an advocate for Varsity Tutors, its brand, and its suite of learning products and programs.  We are looking for someone who can manage existing customer relationships and also kick off and maintain new implementations across the Eastern region.  We are also looking for a partner who is interested in growing with the team and helping our new organization thrive.  

About Nerdy:

Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.

Qualifications:

  • Bachelor level degree in any major
  • 3+ years of K-12 Account Management experience 
  • Proficiency in Google suite, web-based presentation tools & video conference tools
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Strong customer relations skills and high emotional intelligence
  • Located in and able to work EST hours

Responsibilities:

Onboarding & Implementation

  • Accurately track all customer related activities, communication and opportunity information
  • Successfully onboard schools and school districts across Eastern region ensuring full adoption of and long-term success with our services
  • Work closely with sales team members throughout customer lifecycle to ensure client needs are met
  • Collaborate with key stakeholders to build alignment on project timelines, key milestones and desired outcomes 

Customer Service & Support

  • Achieves key success metrics including adoption and engagement goals
  • Manages change at the customer level, overcomes customer objections and resolves concerns with key stakeholders 
  • Gathers customer feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offering to meet emerging needs and remove friction points
  • Use data to determine success of current implementation/learning solutions and recommend changes/additions to drive desired customer outcomes 
  • Potentially travel to key customer locations as needed to ensure customer satisfaction (less than 10%)

Retention & Renewal

  • Proactively engages with customers through phone, email, video call and/or targeted campaigns to secure renewals and drive expansion
  • Develops relationships with key stakeholders to build reference accounts and develop net promoter accounts

Varsity Tutors Leadership Principles

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

Benefits/Culture:

  • Competitive Salary and Equity in the company
  • Healthcare Plans (Medical, Dental, Vision, Life)
  • 401k Company Plan
  • Remote Position, fully work from home (or wherever you like!)
  • Flexible PTO plus a floating holiday
  • Paid VTO ("volunteer time off" to do community service/charity work)
  • 52 hours of Free Learning Sessions per year for you or immediate families members and free access to our Virtual School Day classes and [email protected] program
  • Once in a lifetime opportunity to help revolutionize how the world learns!
  • Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
  •  

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)


More Information on Varsity Tutors
Varsity Tutors operates in the Edtech industry. The company is located in St. Louis, MO. Varsity Tutors was founded in 2007. It has 4138 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 54 open jobs at Varsity Tutors, click here.
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