Customer Success Manager
Sorry, this job was removed at 12:34 p.m. (CST) on Thursday, June 2, 2022
By clicking Apply Now you agree to share your profile information with the hiring company.
RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY
This position is responsible for acting as a real-time post-sale consultative partner to customers aimed at ensuring a positive experience by maximizing value and benefit of our products and services. This role stays actively engaged with customers to ensure products are functioning as intended and providing expected value.
WHAT YOU'LL DO
- Make regular telephone calls to develop relationships and be available to customers proactively.
- Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers.
- Assist in determining appropriate customer retention strategies.
- Maintain a deep knowledge of industry, product, role in the market.
- Track success through customer engagement scores, measures of churn, etc.
- Other duties as assigned.
More Information on Fortra
Fortra operates in the Cybersecurity industry. The company is located in Eden Prairie, MN. Fortra was founded in 1982. It offers perks and benefits such as Volunteer in local community, Documented equal pay policy, Diversity employee resource groups, Flexible Spending Account (FSA), Dental insurance and Vision insurance. To see all 11 open jobs at Fortra, click here.
Read Full Job Description