Customer Success Manager at HelpSystems (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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RELAXED WORK ENVIRONMENT, DEDICATED TEAM, & GROWING COMPANY

This position is responsible for acting as a real-time post-sale consultative partner to customers aimed at ensuring a positive experience by maximizing value and benefit of our products and services. This role stays actively engaged with customers to ensure products are functioning as intended and providing expected value.

WHAT YOU'LL DO
  • Make regular telephone calls to develop relationships and be available to customers proactively.
  • Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers.
  • Assist in determining appropriate customer retention strategies.
  • Maintain a deep knowledge of industry, product, role in the market.
  • Track success through customer engagement scores, measures of churn, etc.
  • Other duties as assigned.
More Information on HelpSystems
HelpSystems operates in the Big Data industry. The company is located in Eden Prairie, MN, Kent, WA, Los Angeles, CA, Boulder, CO, Ashland, NE, Schaumburg, IL, Columbus, OH, Alpharetta, GA, Raleigh, NC, Unionville, CT, West Lebanon, NH and Rochester, MN. HelpSystems was founded in 1982. It has 1001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 34 open jobs at HelpSystems, click here.
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