What makes ThoughtSpot a great place to work?

To make our dent in the universe, we seek employees with unique identities, backgrounds, and perspectives that want to build an inclusive, respectful company culture and truly challenge the status quo. We are very deliberate about building a culture focused on #selfless-excellence, continuous learning, and improvement (#2%done) achieved through #diversity (#balanceforbetter) and #inclusion. 

What is the job? 

Customer Success Manager - Remote, West USA 

We are looking for a talented Customer Success Manager (CSM)  to drive adoption and success within a portfolio of top tier customer accounts. You will drive business value and outcomes for them by bringing ThoughtSpot’s product and services in concert with their strategic business goals.

What you'll do: 

• Part of an Account team that manages multiple accounts consisting of Fortune 5000 companies and responsible for Annual Recurring Revenue of ~$3 MM.
• Be a primary point of contact for customers and be the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot.
• Understanding how our customers want to use ThoughtSpot and helping make those aspirations a reality: Be the companion on their journey from on boarding, adoption and a lifetime of success.
• Customer relationship management - building the bridge between human and data that is the sweet spot for customer success
• Learning the technical nuances of customers’ configuration and act as initial layer of support and guidance
• Collaborate across ThoughtSpot departments and customize the response to the needs of our customers
• Understand the concepts and importance of identifying growth areas in existing customer base - Helping build expansion opportunities - passive selling

What you bring:  

• You consider yourself a “technologist” that can “talk to the business”
• Want to “roll-up-your-sleeves” when a customer has an issue and help do initial triage or resolution when needed
• Leveraging your knowledge to help customers get over technical hurdles while expanding their use of the  platform
• 5+ years in customer facing roles - Sales/Support/Services/Architecture, with at least some account management experience/customer-facing
• Escalation management and strong project management fundamentals
• Passionate about building customer success "Brand" - Being a difference maker
• DNA - You possess the “Helper Gene” and are proactive in acting on behalf of your customers

What will set you apart:

• You have hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of schemas (OLTP vs. OLAP, snowflake, etc.)
• You have hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, Microstrategy, Tableau, Qlik, PowerB, SQL
• Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus
• Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure and Google Cloud
• You are not afraid of travel and want to build long-lasting personal relationships with our customers 
• You like the start-up environment and can wear your hat in any direction
• Documentation and process are important to you; you want to help build the foundation for our customer success management team
• You LOVE technology and want to learn all about next generation analytics in the enterprise
• You can’t stop smiling when your favorite customer volunteers to pen a customer story
• Superb ability to build rapport with customers and to represent their best interests

About ThoughtSpot:  

ThoughtSpot is on a mission to make the world more fact-driven.  ThoughtSpot is the Modern Analytics Cloud company, revolutionizing how the world uses data. Our platform makes it 1000x times easier for anyone to analyze data, find insights, and take actions through the power of search and AI.  With experienced leadership like CEO Sudheesh Nair, who took Nutanix public in the largest tech IPO of 2016, and backed by more than $550M in funding, we’re well on our way to transforming what’s possible in the world of data. Come join us. 

To all recruitment agencies: ThoughtSpot does not accept agency resumes. Please do not forward resumes to our jobs alias, ThoughtSpot employees or any other organization location. ThoughtSpot nor its employees are not responsible for any fees related to unsolicited resumes.

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