Customer Success Manager (US Remote) at Apttus (Raleigh, NC)

| Raleigh-Durham, NC
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Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our approach is grounded in the Conga Way, a framework of entrepreneurial spirit and achieving together to champion our 11,000+ customers. We're committed to our customers and to removing complexity in an increasingly complex world. Our solutions quickly adapt to changing business models so you can normalize your revenue operations.

Position Description

The Customer Success Manager's primary responsibilities are to take ownership of a portfolio of Conga's enterprise customers, commit to their success, and relentlessly work to remove barriers to adoption both within their organization and cross-functionally within Conga.

Responsibilities:
  • Lead, drive and manage change within large, complex, enterprise organizations
  • Become a trusted advisor and advocate for customers' executive sponsor(s)
  • Ensure seamless transition from pre- to post-sales, setting customer up for success
  • Remove adoption roadblocks by understanding challenges and recommending solutions
  • Ensure high level of impact and client satisfaction with the services rendered
  • Up to 20% travel could be required


Who you are:
  • An empathetic change agent that can analyze multiple problems then develop and drive valuable solutions
  • You thrive working in the unknown, taking initiative and designing process when it doesn't yet exist
  • You possess an understanding of the people, process, and technology realities that are part of transformation efforts, and approaches and tools to mitigate risks
  • You see the big picture, but still roll up your sleeves and dig into the system to execute against your customer's' business goals
  • Impressive executive presence and communication abilities
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Inquisitive and comfortable asking questions about customers business goals, ideal state, and pain points


Knowledge, Skills and Experience:
  • 5+ years' experience in SaaS, process consulting, change management, project management, strategic account management and/or executive engagement
  • Project Management and/or Consultant experience preferred
  • Experience with technology stack and customization of: Salesforce (desirable), CLM Solutions or other middleware type platforms.
  • BA/BS (MBA/Master preferred)


Come join our growing team! You'll have great opportunities to grow, learn and make an impact. We move fast, act decisively, and celebrate our progress along the way. We offer a fun and casual environment, great benefits, and a team to help you be set up for success.

#LI-CJC

#LI-remote

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.
More Information on Apttus
Apttus operates in the Software industry. The company is located in San Mateo, CA and Bozeman, MT. Apttus was founded in 2006. It has 545 total employees. To see all jobs at Apttus, click here.
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