Customer Success Manager - Supply Chain Management at HelloFresh (Remote)

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At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 16 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

The role

A Customer Success Manager (Ordering) is responsible for ensuring and delivery success of our operations and users in response to their enquiries across multiple internal supply chain technology products. You’ll be translating these needs into technical requirements and work with our Tech organisation to see these realised.

What you’ll do
  • Act as the first responder and expert on our supply chain technologies and advise users across the company
  • Consult with our users on changes to processes and workflows and advocate for the adoption of new technologies
  • Validate bug reports and actively suggest ways to improve internal procedures and processes.
  • Design, draft, and maintain product help documentation that breaks down product features and concepts for an internal audience.
  • Work closely with product and key operations users to ensure coverage, quality, and accuracy of content.
What you’ll bring
  • Experience of translating and documenting user requests for various audiences
  • Ability to present complex product features into easy to understand concepts
  • Familiarity and interest in software development and technology
  • Experience or exposure to the supply chain management domain
  • Strong communication and analytical skills
You'll receive
  • Competitive Salary & 401k company match that vests immediately upon participation
  • Generous parental leave of 16 weeks & PTO policy
  • $0 monthly premium and other flexible health plans effective first day of employment
  • 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
  • Snacks, cold brew on tap & monthly catered lunches
  • Company-sponsored outings & Employee Resource Groups
  • Collaborative, dynamic work environment within a fast-paced, mission-driven company  

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KafkaFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • TableauAnalytics
    • FigmaDesign
    • MiroDesign
    • SketchDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of HelloFresh

What are some social events your company does?

Even in a virtual work environment, HelloFresh keeps it fun with events like virtual escape rooms and trivia parties. When the team gets together, we have team meals and events like Top Golf to strengthen our team relationships!

Logan

Senior Software Developer

What kinds of technical challenges do you and your team face?

We're a fast-growing enterprise experiencing some growing pains, such as collaborating among distributed teams. We utilize novelty architectures such as event-driven microservices and data mesh to decrease the coupling between the services and their teams. These come with their own challenges like event schema evolution and data governance.

Svet

Sr. Software Engineer

How does the company support your career growth?

HelloFresh believes learning never stops and truly supports each employee’s continuous learning. Between the individual learning budget and team efforts to share knowledge, there are always opportunities to grow yourself as an engineer within your daily work. As soon as I joined the company, I received ample support to advance my career.

Maham

Software Developer

What are HelloFresh Perks + Benefits

HelloFresh Benefits Overview

Retirement and Pre-Tax:
401(k) after 3 months with fully vested payroll-aligned employer match: 100% of first 3%, 50% of next 2%
Flexible Spending Account (FSA), Dependent Care FSA, Health Savings Account (HSA) with HDHP
Pre-tax commuter benefits

PTO and Holidays:
20 days/year PTO upon start, increasing to 25 days after 5 years of service
8 company holidays plus 2 personal “floating” holidays

Parental Leave:
16 weeks for all parents after 1 year of service, regardless of gender identity, sexual orientation, birth/ adoption/surrogacy (following legal custody) with flexible return-to-work options following leave
Reduced leave available after 26 weeks of service

Healthcare:
Medical/Rx benefits, including telemedicine, gym reimbursement, and enhanced fertility coverage
2 traditional options, $0 premium HDHP option, and Kaiser HMO available to Northern CA employees
Comprehensive dental and vision plans
Employer-paid short- and long-term disability with voluntary additional coverage (buy-up) option
Employer-paid Life and AD&D at 1x annual salary up to $500K; voluntary buy-up and spouse/child options
Employee Assistance Program (EAP); mental health, tobacco cessation, and weight management support

Discounts and Perks:
HelloFresh: 75% off (15% for friends/family); EveryPlate: 75% off; Green Chef: 50% off; Factor: 40% off
In-office snacks and team events
Tuition reimbursement ($5,250 per year) and training & development stipend ($750 per year)
Stipend for home office setup
Bright Horizons backup childcare and tutoring
Free Headspace account

Culture
Partners with Nonprofits
Friends outside of work
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

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