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Customer Success Manager (Spanish Fluency)

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We are looking for another Customer Success Manager (Spanish Fluency) to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.


About The Role:

  • Build strong relationships with our clients to understand their needs and ensure their success with monday.com
  • Serve as the main point of contact and liaison between clients and the rest of the monday.com team
  • Empower customers to connect their goals and challenges with the solution in monday.com
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of monday.com
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


Social Title:

Customer Success Manager (Spanish Fluency)


Social Description:

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Requirements

  • 2+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategic consulting (bonus points!)
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree

Please note that this role is on a hybrid model. 

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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Michelle Lam
Revenue Enablement Program Manager Lead
Culture Champions
Uniting employees through collaboration and camaraderie
From the moment she joined monday.com, Michelle Lam was amazed at the internal camaraderie and culture, and how those factors galvanized employees into cross-collaborative work and incredibly fun initiatives. “Our people engagement and ops teams go out of their way to make everyone feel special,” Lam said. Be it through monthly care packages, beer tastings or dueling music contests, employees at monday.com are “all for one.”
From the moment she joined monday.com, Michelle Lam was amazed at the internal camaraderie and culture, and how those factors galvanized employees into cross-collaborative work and incredibly fun initiatives. “Our people engagement and ops teams go out of their way to make everyone feel special,” Lam said. Be it through monthly care packages, beer tastings or dueling music contests, employees at monday.com are “all for one.”
If I could distill our culture down into one word, it would be ‘collaboration.’ There’s this adage that goes “one band, one sound” and I think that describes us perfectly.
Michelle Lam
Customer Success Enablement Specialist
Kristen Cool
Senior Recruiter
Remote Culture
Keeping employees close regardless of distance
When Kristen Cool was hired, the entire experience was remote. Yet monday.com and its employees went out of their way to make her feel connected and supported. “They provided the budget we needed to get our work-from-home setup built out and offered every single employee 12 private meetings with a wellness coach,” Cool said. She especially likes “monday matchup,” where employees are randomly paired for a fun and casual chat.
When Kristen Cool was hired, the entire experience was remote. Yet monday.com and its employees went out of their way to make her feel connected and supported. “They provided the budget we needed to get our work-from-home setup built out and offered every single employee 12 private meetings with a wellness coach,” Cool said. She especially likes “monday matchup,” where employees are randomly paired for a fun and casual chat.
Virtual talent shows, fun little gift boxes in the mail, happy hours over Zoom — I truly feel like monday.com has gone out of it's way to make us feel like one company!
Kristen Cool
Senior Recruiter
Paola Galeano
Sales Engineer
Growth Mindset
Building careers from the ground up
Since she began selling patio furniture at age 14, Paola seemed destined for a career path in sales. At monday.com, however, her coworkers noticed her passion for problem-solving and helping others — and encouraged her to follow her gut. “The VP told me I had a choice to stay in sales or take the new role, and he would fully support me in either,” Galeano said. “It felt incredible to be supported and nurtured in that way.”
Since she began selling patio furniture at age 14, Paola seemed destined for a career path in sales. At monday.com, however, her coworkers noticed her passion for problem-solving and helping others — and encouraged her to follow her gut. “The VP told me I had a choice to stay in sales or take the new role, and he would fully support me in either,” Galeano said. “It felt incredible to be supported and nurtured in that way.”
One of my coworkers said “do you realize you light up when you’re helping someone?” and that solidified the trajectory I wanted to take here. When the sales engineer position became open, everyone was incredibly supportive.
Paola Galeano
Sales Engineer

What are monday.com Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Flexible work schedule
monday.com provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Our remote work program includes work from home full-time remote for specific positions, Work remotely on occasion as needed.
Diversity
Documented equal pay policy
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Unconscious bias trainings for all hiring managers and interviewers, partnering with HBCUs, HSIs, and women's colleges to promote jobs.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Monthly $50 stipend for gyms and exercise and wellness apps.
Team workouts
At this time, we do zoom yoga here at monday!
Mental health benefits
monday.com offers 12 sessions with an occupational psychologist.
Financial & Retirement
401(K)
401(K) matching
monday.com provides employees with a 401(k) matching plan managed by ADP. Regardless of what is contributed by the employee, monday.com contributes 3% of an employee's annual gross pay.
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We provide up to 13 weeks of parental leave for both the primary and secondary caretakers with full payment.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
monday.com sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
monday.com employees receive between 16 and 22 days per year of paid time off based on years of tenure at monday.com.
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 80 hours per year of paid sick leave. These hours can also be used for mental health days.
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
We offer a monthly $130 stipend for commuter expenses.
Company-sponsored outings
monday.com hosts company outings monthly.
Free daily meals
When in office, monday.com offers daily snacks for breakfast! We also offer a monthly $300 stipend that can be used on Seamless and local restaurants.
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees receive a lunch stipend on a monthly basis.
Company-sponsored happy hours
Happy hours are hosted twice per month.
Recreational clubs
Fitness stipend
Soccer and basketball leagues.
Home-office stipend for remote employees
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Virtual coaching services
View full list of perks + benefits
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