Territory: Must be living in Arizona, Illinois, Texas, Louisiana, Arkansas, Oklahoma or Missouri
Travel: 20-30%
Your Impact:The Customer Success Manager owns the post-sales experience between Axon and our mid-market customers, driving value realization and return on the client's investment. Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows.
The ideal candidate will ensure customer success by:

• Focusing on customer retention
• Managing customer relationships
• Cultivating existing projects and qualifying new opportunities
• Providing unparalleled customer service

Your Day-to-Day:

• Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
• Conduct regular training webinars and calls
• Develop a deep understanding of Axon's product line and ensure proper implementation in every customer's environment
• Learn and share industry best practices in order to solve customer needs
• Work with Axon's Support team and other cross-functional teams to manage customer escalation

Basic Qualifications:

• Bachelor's degree
• 3-5 years' experience in a customer-facing role
• Proven track record of successfully building and nurturing customer relationships
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Compensation and Benefits:

• Competitive salary and 401K with employer match
• Discretionary paid time off
• Robust parental leave policy
• An award-winning office/working environment
• Ride along with police officers to see them use our technology and get inspired
• And more...