Customer Success Manager - Mid-Market at Lead Forensics (Atlanta, GA)

| Atlanta, GA
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MidMarket Customer Success Manager 
$Competitive base salary plus commission
Atlanta (remote working available)

The Mid-Market Customer Success Team are a vital function of the business that is growing fast, working closely with our customers, post-sale and throughout the lifetime of their contract, to ensure they see success and value from our software. We are a retention first organisation, so our Customer Success Managers are passionate about supporting our clients to get the best results from the use of our product.

A little about the role, you will be;

  • Supporting and providing care to a small pool of customers 
  • Onboarding customers following a handover from our sales team
  • Building and maintaining client relationships to understand their business and how our product can support them
  • Providing support and assistance throughout the contract lifetime
  • Identifying further use cases to increase value and liaise regularly to develop strategies
  • Contributing to revenue growth by upselling/uplifting client contracts
  • Hosting online meetings with various stakeholders to review the progress of their desired outcomes
  • Identifying, qualify, and resolve customer issues including working with internal departments, (Support/Product) if required
  • Negotiating contract renewals and expansion proposals
  • Working towards weekly KPI’s and monthly targets; both individually and as a team.

A little about you:

  • Account Management or Customer Success background
  • Experience in using a CRM systems
  • Previous experience with interacting with Director Level individuals
  • Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
  • Great Communications skills
  • Strategic thinker with problems solving skills
  • Strong negotiating skills
  • Previously worked towards targets and KPI’s

Why Lead Forensics?

  • Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
  • Take some time out with our PTO policy; 9 public holidays, 20 PTO days and your birthday off as standard (it’s the most important day of the year!)
  • Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
  • When we are all in the office come join our; Social team nights out including; Andretti’s Go Karting, Braves games, Hawks games, Atlanta United, etc.
  • We also have a great open space with lots of games in the office and breakout area including basketball, pitch & putt, a snooker table and much more!

What happens next?

Simply apply and someone from our recruitment team will be in touch, if you have any questions please contact the team.
ICSMATL0522

More Information on Lead Forensics
Lead Forensics operates in the AdTech industry. The company is located in Atlanta, GA and Scottsdale, AZ. Lead Forensics was founded in 2009. It has 739 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, Life Insurance, 401(K), Performance Bonus and Match charitable contributions. To see all 5 open jobs at Lead Forensics, click here.
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