Customer Success Manager, Mid-Market at LumApps (Remote)

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About Us: 

LumApps employees across the world all share the same objective. We want to help teams in their quest to develop strong cultures and share knowledge across communities, the way we do every day.

LumApps helps organizations transform the way they communicate, collaborate, and engage with their employees. Leading companies rely on our solutions, LumApps Social Collaborative Intranet and LumApps Employee Social Advocacy, to make their teams more productive. Our solutions contribute to smarter, more efficient, and better-connected workforces around the world. Because ultimately, our mission is to make people feel that they belong and have a purpose.

About the role:

LumApps is seeking a Customer Success Manager, Mid-Market to join our Customer Success team! LumApps Customer Success partners with our customers to ensure they’re getting the most value from our platform. The Customer Success Manager will contribute to the team’s mission by supporting our mid-market customer and partner ecosystem in delivering value to LumApps customers. This role will provide clarity on the LumApps product and functionality, LumApps business relationships through contracts, and LumApps value through industry knowledge and best practices.

What you will do:

  • Create, maintain and reinforce a trustful relationship with LumApps’ customers and partners
  • Lead and execute customer action plans and partner touchpoints
  • Manage the renewal pipeline with visibility and commitment
  • Support customers and partners in growing existing usage of LumApps’ solution by providing best practices and supporting product add-on recommendations and referring to sales team for upsells 
  • Help customers and partners proactively set customer goals in using LumApps and help manage expectations along the journey
  • Help build quotes, proposals, and participate in contract discussions
  • Keep customer and partner data up to date and accurate in the LumApps Customer Management Tools
  • Collaborate closely with LumApps Customer Success, Account Management teams and partners to execute on our aligned goals
  • Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ partners and customers

What we are looking for:

  • Prior experience B2B SaaS customer and partner relationships
  • Proactive, responsive, and detail oriented management of multiple customer relationships
  • Communicate effectively with customers, internal teams, and partners
  • Reliable reporting on activities and revenue
  • Motivation to make our customers successful in the usage of our solution to build success-driven growth
  • Share cultural values of the company
  • A high level of autonomy in a fast growing environment
  • Preferred:  Experience with Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, LifeRay, LiveTiles, Interact, Simpplr, etc.)

What we offer:

  • A program designed with your success in mind. We're looking for intelligent, hard-working, and ethical individuals that will appreciate a well-coached path to a rewarding career
  • 100% employer-paid benefits for employees, starting day one
  • Awesome coworkers and culture
  • 401(k) with employer match
  • So much more!

If our core values of: “Be bold, do amazing things”, “Say what you mean, Do what you say”, “One team, Same mission”, and “Always be evolving,” speak to you, apply to join our team today!


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Candidate Location Eligibility:
Austin, TX

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • PhotoshopDesign
    • AsanaManagement
    • SalesforceCRM
    • PardotLead Gen

An Insider's view of LumApps

What's something quirky about your company?

What makes LumApps quirky is the people. There's an array of personalities that make the work environment a pleasure to be part of. There are also so many languages spoken at LumApps! Throughout the course of one day, you'll hear conversations in French, Spanish, Portuguese, Japanese, and even German.

Ramon

Visual Designer

What does your typical day look like?

The great thing about my job is that every day is different. I have a handful of customer meetings and the rest of my day is spent collaborating with my team on different projects, like creating demo sites or responding to RFPs. In between, I help my office mates with whatever they need, whether it's product-related or party planning.

Mary

Sales Engineer

What makes someone successful on your team?

The great thing about my team is that we empower each other and build on our strengths. We review our challenges together and collaborate on how to improve our day to day. We are successful because we motivate one another and value teamwork.

Monica

Customer Success Manager

How do you empower your team to be more creative?

Creativity can be a visual expression of ideas, problem solving, or trying something new/different. The best way to empower a team to be more creative is to support new ideas, collaborate across teams, and ensure they know it’s ok to fail. I never want to hear, “this is the way we’ve always done it.”

Melinda

VP of Growth Marketing

What are LumApps Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

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