Your Role

As a Customer Success Manager for the Fyllo Managed Media and Data Marketplace, you will be leading a roster of brand and agency clients through media and data activations, and report to the VP of Customer Success and Operations APAC. This is a game-changing role to spearhead growth and partner with multiple business units to scale Fyllo’s Managed Media and Data Marketplace with progressive and mainstream clients across key verticals like: Crypto, Gaming, Fintech, Retail, Pharmaceutical, Finance, QSR, CPG, Automotive, and more.

Part of your role will involve ensuring superior client service through relationship development, account management, and client retention. If you are familiar with programmatic advertising and have technical hands-on media experience working with DSPs, you will excel in this role. A key piece is guiding clients through seamless media and data activation and providing swift resolution when troubleshooting. You will have autonomy over a roster of accounts and be responsible for their success and development. Developing partnerships with several internal teams, including the Sales, Marketing, and Business Development teams is also an instrumental part of this role!

We do exercise a remote-friendly culture and/or hybrid in-office. Candidates that work remotely must be located within Southeast Asia and able to work across APAC time-zone hours.

Day to Day

Strategy and Planning

• Collaborate with the Sales team to deliver tailored media strategies, plans, and proposals in response to client RFPs leveraging Fyllo’s data and media products
• Collaborate with the Sales team on the strategic positioning of Fyllo Data Marketplace to prospective accounts to drive adoption and usage
• Proactively identify new opportunities and develop unique digital solutions specifically tailored to the agency and their client’s needs

Execution

• Understand how agency and brand-direct clients leverage DSPs, DMPs, 1PD & 3pd, and measurement tools to provide turnkey solutions
• Work cross-functionally to deliver operational requirements and implement processes to scale client revenue from pre-sales through implementation
• Manage and coordinate campaign media and data activation from start to finish
• Serve as the main point of contact on all client-related deliverables (segment selection, audience overlap analysis, activation strategy, media activation, reporting, and billing)
• Proactive and positive attitude, always willing to collaborate with team members and colleagues

Client Engagement

• Surface common customer challenges and actively suggest better solutions and drive solutions with the Sales, Business Development, & Data Science functions
• Develop strategies and recommendations to overcome client challenges or potential issues or conflict areas
• Provide proactive day-to-day communication and superior customer service to Fyllo clients
• Responsible for client retention and driving incremental revenue 
• Be results orient and client obsessed

Preferred Experience

• 2+ years of relevant client-facing experience ideally at a relevant ad tech company, ad agency, or data provider
• Hands-on keys experience with top DSPs such as DV360 and The Trade Desk
• Intermediate or advanced understanding of the evolving audience data landscape and cookieless future
• Ability to grow accounts by developing strong relationships with clients, understanding their business objectives, and recommending the best strategies and solutions while thinking outside the box, being different
• Experience working with or inside an Agency/Agency holding companies
• Excellent organizational, interpersonal, presentation, and communication skills 
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to quickly recognize when issues need escalation to appropriate teams, internally and externally
• Well-versed in media vocabulary and key performance metrics
• Highly knowledgeable and self-motivated to learn about products, technology, customers, and competitors
• Ability to manage multiple tasks and effectively prioritize various requests and responsibilities.  Being solution focussed
• Thrive in a fast-paced, dynamic working environment
• Excellent critical thinking and presentation skills (both written & oral)

Perks & Benefits

• Unlimited PTO
• Monthly mobile allowance
• Home office allowance
• Hybrid or remote work schedule
• Medical coverage
• Parental leave
• Learning & development programs

Next Steps

Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 30 minute introductory call with you. Following this, there will be a 60 minute interview with your Hiring Manager. Assuming all goes well, we will then set you up to speak with potential peers from your team and/or cross functional teams, with each call being 30 min. 

Some of our positions do require at home assessments, or additional live Codepairs. On average, from initial Recruiter Screen to Offer, takes 2 weeks – we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the FylloFam. Thank you!