Customer Success Manager - Local Sales
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your impact on our mission
As a Customer Success Manager, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc. A successful candidate will be an expert in the Zocdoc product, and be able to navigate complex practice operations in order to re-align value and optimize providers’ success on Zocdoc. You will partner with the account management team to drive up the provider value of your accounts by increasing the quality of setup and total bookings performance, leading to increased retention and creating upsell opportunities.
You’ll enjoy this role if you are…
- Passionate about ensuring long-term satisfaction by understanding a client’s goals and driving feature adoption, utilization and retention
- Personally driven by identifying and building relationships with key stakeholders and decision makers
- Able to have challenging conversations in order to effectively advise and influence others
- Motivated by learning and can quickly grasp and apply new ideas & solutions
- Someone who actively seeks out feedback from sales leadership to adapt and implement improved sales strategies and processes
- Data-driven and consultative in your decision making
Your day to day is...
- Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in.
- Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption.
- Being an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts.
- Using effective time management and account prioritization for consistent client outreach throughout your accounts.
- Optimizing customer accounts by improving engagement, adoption, and overall realized value.
- Working closely with local sales and other teams across the business to optimize your accounts.
You’ll be successful in this role if you have…
- Bachelor’s degree or equivalent
- 1-2 years professional experience in a customer success or account management
- Stellar communication and interpersonal skills
- Strong attention to detail, highly organized, and a quick, curious learner
- A high level of problem-solving and issue resolution skills
- Ability to think on your feet and thrive in a dynamic, start-up environment
Benefits:
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- L&D offerings + a free LinkedIn learning account
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Return to Office
The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!
