Customer Success Manager - Life Science

| Peninsula | Remote | Hybrid
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What You’ll Do (but is not limited to)

  • Highly focused on our biotechnology and life sciences customers
  • Become a Egnyte product expert including the technical workings and practical business application
  • Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
  • Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
  • Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
  • Keep customers informed of process and procedural changes
  • Manage resolution of escalated customer issues
  • Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements

Your Qualifications 

  • Demonstrated success managing customer relationships
  • Demonstrated capability to identify and mitigate risk
  • 3-5 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience
  • Experience working across multiple, internal teams to resolve customer issues quickly and effectively
  • Prior experience in data security, life sciences, and financial services experience highly preferred
  • Previous experience with tech companies, specifically SaaS solutions, preferred
  • Excellent communication skills (writing, listening, phone)
  • A team player capable of high performance and flexibility working in a dynamic environment
  • Travel required (estimate 25%)
  • Bachelor’s degree

Our Benefits

  • Competitive salaries & Stock Options
  • Comprehensive benefits for you and your family (low premiums and deductibles!)
  • Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits
  • Fully paid premiums for life insurance (up to 2x your salary) / AD&D and the option to enroll in Voluntary Life Insurance
  • Pet Plan-- Enroll in discounted Pet Insurance & Perkspot – Discount program available for entertainment, services, shopping & travel
  • Global Travel – Medical benefits to cover any employees traveling out of the United States on a work-related trip
  • Flexible hours and responsible time off
  • Emotion & Physical Wellness – Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera
  • Gym, cell phone, and commute reimbursement
  • 401(k) Retirement Plan (Traditional and Roth)
  • SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage – all in one app
  • FREE Egnyte lifetime membership

 

Equal Opportunity Employment

Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com

 

 

More Information on Egnyte
Egnyte operates in the Cloud industry. The company is located in Mountain View, CA, Raleigh, NC, Draper, UT and Spokane, WA. Egnyte was founded in 2008. It has 950 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Intracompany committees, Open door policy and OKR operational model. To see all 5 open jobs at Egnyte, click here.
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