* Spanish / Portuguese Speaking*

Position Overview

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully adopt and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our portfolio and drive customer loyalty and expansion opportunities. An exceptional Customer Success Manager strives to understand our customers’ security needs and how Rapid7 can help them to achieve their goals. Our customer success managers manage a portfolio of 90-100 customers in the commercial space that range from notable enterprise logos with sophisticated security programs to smaller companies beginning to invest in security.

Responsibilities

• Develop and maintain long-term, strategic relationships with customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer

• Drive customer awareness, engagement, and adoption of Rapid7 portfolio, product features and services to demonstrate impact and ROI 

• Consistently achieve renewal revenue targets and manage the renewal lifecycle and forecast of dedicated book of business 

• Engage in consistent, proactive customer meetings to drive loyalty and retention

• Collaborate and partner internally with sales, support, product, marketing, channel, legal, finance and engineering teams to drive success within customer base

Minimum Requirements

• Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem solving

• Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion, rapport and advocacy

• Energized by connecting with customers proactively and hungry to make an impact

• Thrives in a fast-paced, team-centric atmosphere and is adaptable in nature

• High attention to detail and exceptional multi-tasking abilities and organization skills

• Excellent verbal and written communication skills

• Minimum of 2 years of experience in Customer Success Management/Account Management/Renewal Management