Customer Success Manager II
For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
Position Summary
The Customer Success Manager (CSM) is the critical business relational link to Jenzabar's clients. Built on mutual trust and the institution's success, the CSM is a credible advocate simultaneously for Jenzabar and client, with empathy, professional judgement, and ethical thoughts, words, and actions, in concert - to nurture and grow the client's adoption and use of our solutions.
Essential Tasks
- Maintain positive customer relationships to maximize product/service satisfaction
- Act as a liaison between organization and clients
- Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
- Customer Service training for continuous improvement
- Visit and/or conduct annual reviews with each customer
- Identify, develop, and maintain strategic relationships with senior level contacts
- Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
- Collects feedback on how products are meeting the needs of the customer and identifying how this can be improved
- Represent Jenzabar at related Regional conferences within your territory
- Deeper level of understanding of our 3rd party relationships and opportunities & positioning
- Travel as necessary to visit clients; estimate 20-25 trips per year
- Other tasks as assigned
Preferred Skills and Experience
- Bachelor’s Degree
- Background in Higher Education – understand industry
- Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus.
- Strong communication skills and a positive attitude
#LI-Remote
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 12 Weeks Paid Parental Leave, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.