Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 15 years of customer-facing experience, interfacing with executives, and driving customer transformation programs.
• Experience navigating customer organizational structures, developing technology programs, defining milestones/goals, and on-time delivery within the financial services industry.
• Experience working with cloud-based solutions (i.e., IaaS or PaaS) and managing initiatives.

Preferred qualifications:

• Master's degree in a management, technical, or engineering field.
• 20 years of customer-facing work experience.
• Experience leading enterprise organizations through a people, process, and technology transformation and experience with building and operating legacy/on-premise software.
• Experience with data center migration strategies and working with channel partners and systems integrators.
• Experience translating business requirements into technological solutions, and knowledge of the Google Cloud ecosystem.
• Excellent communication, presentation, problem-solving, conflict resolution, and program management skills.

About the job

Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud's products and services.

As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud's customers, enabling them to use Google's Cloud products to achieve their business objectives. You'll partner with customers to develop and execute success plans (e.g., organizational, programmatic, and technical strategies) to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers, and identify opportunities to help customers expand their use of Google Cloud products. In this role, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans. You will also act as a customer advocate for product features and requirements.

As a CSM, you will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will work across customer-facing teams. As a CSM, you will understand the customer's business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed teams to help them achieve their goals. You will travel domestically and internationally approximately 50% of the time.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google's cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

• Drive the successful adoption and onboarding of Google Cloud at key organizations to help customers realize the business value.
• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Form strategic relationships with key stakeholders to understand a customer's business industry and develop strategic roadmaps.
• Guide IT executives through the organizational changes needed to unlock the value of the cloud and help staff train and align their cloud transformation.
• Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.