Customer Success Manager, Enterprise at SADA (Remote)
Join SADA as a Customer Success Manager, Enterprise Accounts (Google Cloud Platform)!
As a Customer Success Manager, Enterprise Accounts (Google Cloud Platform) at SADA you own the post-sale business relationship for our Google Cloud Platform customers. You are a team leader who will align with our customer base at the executive level (CIOs, Dir of IT) to gain insights and deliver value. You are a unifier who will work cross-functionally with Google reps and internal teams to orchestrate activities that meet customer needs and drive account health.
Primary Duties include the following:
- Manage a specific book of business
- Execute onboarding procedures for new customers
- Build customer loyalty through trusted advisor relationships
- Build, maintain, and report on account health metrics including success plans and spend projections
- Connect customers with subject matter experts (SMEs) and training resources
- Conduct regular business reviews which demonstrate partnership value
- Drive adoption of Google Cloud Platform services
- Transfer knowledge to Sales team for cross-sell and upsell
- Assist SADA Sales team on upsell opportunities when needed
- Travel onsite to meet customers and Google counterparts
- Interact with Google Account Managers on all accounts
- Define best practices / presentations / documentation for customers
Pathway to Success
#BeOneStepAhead: At SADA we are in the business of change. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage agility. This means that not only do our teams know that change is inevitable, but they embrace this change to continuously expand their skills, preparing for future customer needs.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured quarterly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly. Common touchpoints occur when qualifying potential opportunities, at project kickoff, throughout the engagement as progress is communicated, and at project close. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. Due to the COVID-19 pandemic, all onboarding will be temporarily conducted remotely.
- Bachelor’s degree
- 5 years in a Customer Success or Account Management related role
- Prior experience in the Technology industry
Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!
Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google Certified training programs.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.