Customer Success Manager - Enterprise

| Peninsula
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

About the Role
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. You should be a highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Responsibilities

  • Serve as the primary relationship owner for our Enterprise segment employer customers (1,000-10,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
  • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
  • Produce and regularly communicate customer reports
  • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
  • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
  • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Qualifications

  • 8+ years experience in implementation and/or customer success, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
  • Experience managing relationships with customers with an employee headcount ranging 1,000-10,000
  • Passion for mental health and changing the healthcare landscape
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to prioritize and balance multiple customers
  • Willingness to travel (10%)

We are a virtual company and qualified candidates located outside of California are encouraged to apply!



We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I joined Lyra at a very exciting stage and was empowered to wear many hats - strategy, marketing, and operations - to drive the growth of our flagship program. When I decided to explore product management, my manager was completely supportive and I was able to transfer internally to Product.

Sydney

Product Manager

What are Lyra Health Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Pet Friendly
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