Job Description

We’re looking for a Customer Success Manager to build, retain, and grow our Enterprise clients. In this role, you’ll serve as a liaison between Procore’s Sales team and our customers, applying best practices and solutions to ensure our customers realize value from Procore and achieve their individual business goals and objectives. 

As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology trends while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Senior Manager, Customer Success. We’re looking for someone to join us immediately.

What you’ll do:

• Gain a deep understanding of your customers’ business goals by buildings trust and creating meaningful relationships among key stakeholders and Executives

• Ensure clients understand the value Procore delivers to their business by conducting business reviews, on-site meetings, and attending industry events that mirror their business goals and objectives

• Consult customers on how to most effectively use Procore by utilizing multiple resources to proactively monitor adoption trends

• Collaborate with internal teams to execute customer success plans, identify and forecast risk to minimize churn, ensure strong customer engagement, and generate growth opportunities within portfolio

• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

• Share our culture story by proactively attending a variety of Procore internal and external events

• Serve as a voice of CSMs within Procore, sharing your experiences in meetings while driving collaboration between offices to help unify our teams and build a strong culture

• Lead and inspire peers to exceed objectives, champion change, and scale Procore globally. 5-10% travel to client sites, industry events, other Procore offices, and more!

What we’re looking for:

• 5+ years of account management, relationship management, or management consulting experience focused on Enterprise customers, experience related to Top ENR construction and/or Fortune 500 is preferred

• Post-sale experience is required, and while this isn’t a sales role, previous sales experience is a plus

• Demonstrated history of successful software client services with proven experience renewing and expanding seven-figure contracts

• Strong empathy for customers and passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• History of servicing large, complex organizations with demonstrated ownership of all aspects of a market segment

• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

• Successful candidates are innovative, persuasive, creative, and have a genuine curiosity about their customers’ business

Additional Information

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About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: generous paid vacation, employee stock purchase plan, enrichment and development programs, and friends and family events.