Procore is expanding our Customer Success team! We are hiring a Customer Success Manager (CSM) to our Emerging team to manage client training and onboarding, drive client adoption, manage business processes, build long-lasting partnerships and build Procore's business. This role balances independent work within a highly collaborative, growing team. As a CSM, your team will own a shared book of business where you will develop multiple new accounts at a time and manage relationships of long-time customers, partnering with Account Executives, Product, and other Customer Success team members as your clients join and grow with Procore. This is not a sales position.
Procore Customer Success Managers on our emerging team are responsible for post-sales implementation success & long-term adoption of a shared book of business. The job requires a deep understanding of Procore's vertical to successfully drive value to a rapidly expanding book of business.
CSMs will work with Emerging/SMB clients to plan roll-out strategies and then execute the implementation and onboarding of new accounts while maintaining and growing existing customer relationships. Team members will partner with Procore's Account Executive team to identify expansion opportunities and drive toward Procore's ultimate goal: Negative Net Churn! Travel is required (5-10%) to client sites, industry events, other Procore offices, and more!
What you'll do:
Working as a team, create Procore experts and evangelists throughout our client's journey, from implementation to renewal
Help lead new clients through a successful implementation that focuses on time-to-fast value and provide ongoing success for our tenured clients through both reactive and proactive activities
Provide the highest level of service and support to Procore's clients through diligent communication
Communicate with fellow team members (mentoring and asking questions) via instant messaging, email, phone, and face to face meetings
Collaborate with all levels of the Procore organisation to develop best practices, connect clients with Product Managers and Marketing to further client success and Procore's evolution as a market leader
Complete immersion and mastery of Procore's product offerings, business model, services, emerging technologies, and Customer Success best practices
What we're looking for:
Tech industry sophomores looking for a new challenge:
Previously managed implementation of SaaS software platforms including onboarding, training, and new client relationships and/or managed clients and end-users at a SaaS software company that included responsibilities of software training, building new client relationships, and driving user adoption
Understanding of complex web and mobile applications utilised for documentation management, project management, or similar
Construction pros looking to transition into a fast-paced software company:
Experience in a project administration or management role within the construction industry, including Project Engineer, Project Manager, Assistant Project Manager, and Project Administrator
Procore platform users (highly preferred, not required)
Must be technology evangelists and promoters of modernising the Construction industry
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Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.