Customer Success Manager (DACH)

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--COVID-19 Hiring Update--

As the health and safety of our candidates and our employees come first, we're excited to provide virtual experiences for interviews and new hire on-boarding. 

Who we are: 

Dataminr puts real-time AI and public data to work for our clients, generating relevant and actionable alerts for global corporations, public sector agencies, newsrooms, and NGOs. Our leading AI platform detects the earliest signals of high-impact events and emerging risks from vast amounts of publicly available information. Our real-time alerts enable tens of thousands of users at hundreds of public and private sector organizations to learn first of breaking events around the world, develop effective risk mitigation strategies, and respond with confidence as crises unfold. 

Dataminr is making its mark for growth and innovation, recently earning recognition on the Deloitte Technology Fast 500, Forbes AI 50 and Forbes Cloud 100 lists. We also earned accolades for ‘Most Innovative Use of AI’ from the 2020 AI & Machine Learning Awards. 

Join our team and help the world manage risk in real time. You’ll work with 800+ talented people across eight offices, united by our passion to collaborate, make a difference, and have fun while doing it!

Who you are:

Exciting opportunity to be our first DACH CSM!

You're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. As a trusted advisor, you understand your customers’ strategic objectives and help them achieve success. As an expert on Dataminr’s Corporate Risk Product, you know how to solve problems for your customers as well as identify opportunities for new use cases. 

You have B2B software/SaaS experience and are experienced at performing demos and creating presentation decks for senior-level users. You are a storyteller that knows how to leverage data effectively to understand both risk and opportunities that impact retention and growth. 

As a Customer Success Manager, you will own a mixed book of business of Enterprise/mid-market accounts. You will serve as a strategic partner to the Account Management team with the mutual goal of developing strategies and playbooks to meet revenue goals. You will also support our international new business expansion into the DACH market and closely collaborate with Account Executives to win new business. 

Responsibilities:

  • Drive customer performance and success within assigned book of business
  • Serve as an expert of the Dataminr platform that always aligns CS sessions to drive business goals and outcomes for the customer, beyond basic platform features and functionality
  • Create compelling decks for clients relying on data storytelling leading to more impactful customer interactions
  • Successfully lead kick offs, onboarding, and create training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures
  • Serve as a trusted advisor to the customer, well versed in best practices, playbooks and POVs for optimal performance throughout the customer lifecycle
  • Establish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes
  • Successfully leverage data driven metrics and reporting to stay ahead of the book and understand Top of Funnel risk and opportunities that impact retention and growth
  • Work collaboratively with the Account Manager assigned to your accounts, with the mutual goal of developing strategies and playbooks to meet revenue goals of the business
  • Support proof of concepts with advisement on how to achieve outlined goals and success criteria to show Dataminr value
  • Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams

Desired Skills and Experience:

  • Bachelor’s degree in related field or equivalent work experience
  • Fluent German language skills 
  • 5+ years of enterprise software or SaaS customer success/account management, owning your own book of business, with a demonstrated track record of success in growing the book of business
  • Collaborative mindset, with experience working internally with Account Management, Product, and Engineering teams
  • Outstanding communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level users 
  • Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
  • Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
  • Ability to think on your feet and problem solve in real-time
  • Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience

Why you should work here:

  • We recognise and reward hard work with:
    • competitive compensation package including equity
    • company paid benefits for employees and their dependents such as Health and Dental insurance, Vision Care and Income Protection and Life Insurance
    • pension with company match
  • We want you to be your best, authentic self by supporting you with:
    • a diverse, driven, and passionate team of coworkers who want you to succeed
    • individual learning and development fund and professional training
    • generous leave, including two additional volunteer days
    • remote working friendly perks such as expanded telehealth options for mental and physical wellbeing, meditation and health and fitness app reimbursements 
    • discounted Gym Membership

…and this is just to name a few!

Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.

Dataminr will collect and process your personal data. All personal data will be processed in accordance with Dataminr's data privacy notice available here: https://www.dataminr.com/privacy-policy and applicable data protection laws. By providing your details and applying via our careers website, you acknowledge that you have read our data privacy notice. If you have any queries, please contact the People Team at [email protected] or our Legal department at [email protected].

#LI-REMOTE

#LI-KL

For individuals applying for US-based roles: 

Dataminr is requiring that all prospective employees hired for this position present proof that they are fully vaccinated against COVID-19 prior to their first day of employment, to the extent permitted by applicable law.

Dataminr is an equal opportunity employer. Candidates who are unable to be vaccinated due to a sincerely held religious belief, medical reasons, or other legally protected reasons, should contact their recruiting representative as soon as possible following any conditional offer of employment to explore what, if any, reasonable accommodations Dataminr is able to offer.

For individuals applying for Australian-based roles:

Dataminr requires (as a condition of employment) that the successful candidate for this position be fully vaccinated with a recognized and approved COVID-19 vaccine prior to commencing employment.  The successful candidate will be required to present proof that they are fully vaccinated against COVID-19 prior to their first day of employment. 

Candidates who are unable to be vaccinated due to a legally protected reason should contact their recruiting representative as soon as possible following any offer of employment to explore what, if any, reasonable accommodations Dataminr is able to offer.

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