Customer Success Manager, Corporate at BetterCloud (Remote)

Sorry, this job was removed at 2:57 p.m. (CST) on Thursday, July 28, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like HelloFresh, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer on-boarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

About You 

  • Experience working with Small to Midsize organizations
  • Manage a portfolio of 55-65 customer accounts, all with a prescriptive engagement model to help deliver on our customers goals and expectations
  • Build and maintain appropriate relationships with your customer accounts, creating a consistent experience focused on outcomes
  • Can drive value-based ongoing engagement to align on customer strategies and business objectives which should align with the BetterCloud solution and internal service offerings
  • Committed to customer satisfaction and happiness as measured by NPS
  • Expert at juggling competing demands and managing limited time
  • Team-oriented as displayed by participating in team meetings and actively engaging over Slack while we’re virtual
  • Hardworking, driven, self-motivated and solutions oriented
  • Passionate about technology and building a great company and a great product

Preferred Qualifications

  • 2+ years of customer success or consultancy experience
  • Experience in SaaS 
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Awareness of best-in-breed SaaS-based technology

What You'll Do 

  • Develop and manage key programs to drive adoption within Corporate Accounts
  • Gather and present product feedback and feature requests to appropriate teams within BetterCloud
  • Consult regularly with clients to fully understand their needs and actively solve their pain points
  • Act as the liaison between the customer and other teams at BetterCloud to prioritize issues, elicit feedback, or present customers with new opportunities
  • Monitor customer health to be ahead of problems and continually drive product adoption
  • Partner with internal teams specifically sales and renewals
  • Work across the company (Product, Support, Sales and Marketing) to identify how we can constantly improve our product and customer experience

What We Offer

  • Competitive base salary
  • Full benefits package
  • Career growth with an industry innovator
We have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences in order to grow community, safety, and trust in our work environment. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment is non negotiable.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

.

#LI-Remote

#BI-Remote

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • SpringFrameworks

An Insider's view of BetterCloud

What's something quirky about your company?

"People here truly live out our company values! I work with every candidate that we hire at BC and liaise with recruiters, hiring managers, and other stakeholders. BetterCloud attracts folx that align with our values and as we move candidates through the process, I hope they can feel the kindness and authenticity that BC fosters."

Grace Houghton-Larsen

Talent Acquisition Coordinator

What does your typical day look like?

"Since starting in May of 2021, not only have I grown technically, but professionally as well. BetterCloud fosters an environment for professional development and provides opportunities to hone various skill sets that may further you in your career."

Kyle Paladini

Software Engineer

How do your team's ideas influence the company's direction?

“My team is responsible for onboarding all our new customers onto the BetterCloud platform. This means after the customer purchases BetterCloud, my team becomes the face of BetterCloud and the voice of our customer. We are the customer”

Natalie Sorrells

Director, Professional Services

What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Chocolate Rain, Rainbow Mafia,CurryCloud, Women of BetterCloud & Juice
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

More Jobs at BetterCloud

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView BetterCloud's full profileSee more BetterCloud jobs