Customer Success Manager - Architect at IBM (Rochester, NY)

| Rochester, NY
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Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Customer Success Manager -Architect, you will apply your expert level technical skills to drive successful customer outcomes with IBM hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.

To be successful in this role you:
  • Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent
  • Deeply understand customer business and technology needs; become the face of IBM to the customer
  • Serve as a trusted technical expert for the customer's cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings
  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
  • Have handled difficult customers or situations and can demonstrate resolutions
  • Willingness to take initiative and tackle things on your own
  • Ability to navigate data and people to find answers
  • Execute customer success plan to drive adoption post-deployment
If you are hired into a Colorado work location, the anticipated compensation range for the position is $132,000 min to $235,000 max is based on a full-time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

IBMReferred_NorthAmerica

Required Technical and Professional Expertise
  • Technical Architecture
  • Containers
  • Cloud Computing
  • DevOps
  • Microservices

Preferred Technical and Professional Expertise
N/A
More Information on IBM
IBM operates in the Information Technology industry. The company is located in Armonk, NY, Southbury, CT, New York, NY, Philadelphia, PA, Washington, DC, Durham, NC, Tampa, FL, Smyrna, GA, Huntsville, AL, Chicago, IL, Dallas, TX and San Francisco, CA. IBM was founded in 2022. It has 533854 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 575 open jobs at IBM, click here.
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