Customer Success Executive (Remote) at SADA

| Remote
Sorry, this job was removed at 5:36 a.m. (CST) on Saturday, April 16, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Join SADA as a Customer Success Executive!

Your Mission 

Within our Customer Success Group, SADA is looking for highly effective business and technology leaders to become Customer Success Executives for our strategic growth customers. As a Customer Success Executive, you have broad business acumen and cloud knowledge and will lead executive level conversations to identify opportunities to create, capture, and showcase value.  Ultimately, your primary responsibility will be to unlock growth in our largest strategic customers, own the customer success strategy, and drive value realization for our customers and for SADA.

Our Customer Success group’s ultimate mission is to ensure the lifelong success of our customers and empower them to utilize the full potential of Google solutions and SADA services to power their business. Our organization is growing our Customer Success Executives team, a group of experienced client service leaders and strategists who directly partner with only SADA’s select accounts. 

Responsibilities 

  • Own a few very select strategic accounts and customer relationships within your portfolio, leading both the customer and internal professional services and support teams toward success
  • Set strategic direction in customer’s use of Google Cloud Platform (GCP) and SADA professional services to address business challenges via a prescriptive customer success strategy and best practices
  • Develop action plans to increase business value with Google Cloud technologies, promoting GCP products and SADA services to address customer’s future growth objectives
  • Develop strategic account plans, outcomes and measurable objectives with (“success criteria”) and hold customer and SADA accountable to delivering against success criteria
  • Drive executive alignment and provide transformational direction, making certain the full capabilities of Google Cloud are being employed everywhere there is value
  • Engage across the customer’s organization and work cross functionally within SADA to identify opportunities and risks, and present recommendations & solutions
  • Coordinate, manage, and participate in leadership roundtable between customer, SADA, and Google 
  • Work with the customer to develop roadmap and adoption strategies to further develop GCP native products and services. Leverage SADA alliances as appropriate to drive transformational objectives. 
  • Own outcomes including escalation / risk management and mitigation, customer’s value realization, and customer & SADA’s mutual success
  • Lead the delivery of quarterly strategic business reviews, executive presentations, alignment calls, working cross functionally both internally and externally 

Pathway to Success 

#ThinkOneStepAhead: At SADA we are in the business of change. We are focused on leading-edge technology that is ever-evolving. We embrace change enthusiastically and encourage agility. This means that not only do our teams know that change is inevitable, but they embrace this change to continuously expand their skills, preparing for future customer needs. 

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.

Expectations

Required Travel -  10-25% travel (at your discretion) to customer sites, conferences, and other related events. Due to the COVID-19 pandemic, travel has been temporarily restricted.

Customer Facing - You will interact with customers regularly, sometimes daily, other times weekly. You can expect to interact with a range of customer stakeholders, including executives, technical project managers, and engineers.

Onboarding/Training- The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. Due to the COVID-19 pandemic, all onboarding will be temporarily conducted remotely.

Job Requirements

Required Credentials:

  • Bachelor's degree or equivalent practical experience
  • 10-15 years of experience in client and account management or in a professional services practice lead role
  • Experience driving digital / cloud transformations and managing initiatives across Engineering, Sales, Support, Professional Services, and distributed teams

Preferred Qualifications: 

  • Excellent leadership, strategic account management and senior-level customer success management 
  • Excellence communication and facilitation skills 
  • Results-oriented problem solver with enthusiasm for customer success & excellence 
  • Experience building effective relationships with stakeholders within across multiple industries
  • Ability to facilitate communication between technical and business stakeholders
  • Ability to develop teams and provide leadership to both formal and indirect reports
  • Willingness to learn, collaborate, comfortable with ambiguity and changing priorities as part of the start-up culture, and possessing customer-centricity
  • Experience helping customers drive effective decision making, prioritize initiatives and manage expectations
  • Excellent at handling escalations and leading conflict resolutions 

About SADA

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

  1. Make them rave
  2. Be data-driven
  3. Think one step ahead
  4. Drive purposeful impact
  5. Do the right thing

Work with the best: SADA has been the largest partner in North America for Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Global Reseller Partner of the Year. SADA has also been awarded Best Place to Work year after year by the Business Intelligence Group, Inc. Magazine, as well as LA Business Journal!

Benefits: Unlimited PTO, Paid Parental Leave, competitive and attractive compensation,  performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, professional development reimbursement program as well as Google Certified training programs.

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

SADA is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.

More Information on SADA
SADA operates in the Other industry. The company is located in Los Angeles, CA, San Francisco, CA, Seattle, WA, Denver, CO, Austin, TX, Chicago, IL, Atlanta, GA and New York, NY. SADA was founded in 2000. It has 1000 total employees. To see all 167 open jobs at SADA, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView SADA's full profileFind similar jobs