Customer Success Engineer at JupiterOne (Remote)

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JupiterOne is a fast growing, cyber security company trusted by companies like Hashicorp, Databricks, Marqeta, Divvy, Auth0, and more to secure their digital operations and infrastructure. In less than one year, JupiterOne has earned the trust of Fortune 100 customers and gained more than $49M in funding and support from investors, and advisors like Bain Capital VenturesSapphire VenturesCisco InvestmentsSplunk Ventures, and more.

Our software helps companies create a contextual knowledge base using graphs and relationships as the single source of truth for an organization's cyber asset operations. We help security, IT, and cloud teams answer the questions that matter.

JupiterOne (https://jupiterone.com) is a Cloud Security SaaS startup and we’re looking for a highly motivated Customer Success Engineer (CSE) to join our Customer Success team.

As a key member of the Customer Success organization at JupiterOne, the CSE acts as a trusted advisor and advocate for our rapidly growing customer base. By creating alignment at the stakeholder level, you will be responsible for ensuring success throughout the customer lifecycle, from onboarding through renewal and expansion.

The charter of the Customer Success team at JupiterOne is to create trust based relationships that guide our customers on a path toward maturity with our solution. The CSE supports this mission by using their knowledge, expertise, and relationship building skills to create success plans that help our customers achieve their planned use cases for JupiterOne and help to introduce additional usage scenarios.

Responsibilities:

  • Build and nurture trusted relationships across assigned portfolio of accountsCollaborate with JupiterOne cross-functional team, including account team, solution architects, support, engineering and executives.
  • Ensure JupiterOne customers realize maximum return from their investment in our platform by achieving desired outcomes and use cases.
  • Establish yourself as a trusted advisor to assigned customers by demonstrating product expertise, including troubleshooting integrations, J1QL queries, alerting and other components of the JupiterOne platform.
  • Quickly identify risks to long-term customer retention and employ strategies to remove roadblocks and deliver success.
  • Creation and delivery of customer success throughout the customer lifecycle, including onboarding, ongoing health monitoring, regular customer success reviews and executive business reviews.
  • Identify and groom champions and potentially referenceable accounts.
  • Internal reporting of core CST activities including meeting cadence, issue and feature tracking and renewal forecasting

Preferred Qualifications and Skills:

  • BA/BS or equivalent, 2+ years of experience in Customer Success or a related field
  • Experience owning retention, churn rate, and organic upsells.
  • Ability to identify key champions and potential areas of expansion.
  • Excellent relationship-building skills; ability to grow and nurture relationships with internal stakeholders.
  • Self-learner and self-starter, able to quickly become a product area expert.
  • Strong organizational skills and attention to detailExcellent written and verbal communication skills.
  • Knowledge of AWS, Azure or Google Cloud architecturesUnderstanding of SDLC process.
  • Experience with endpoint management tools.
  • Experience with vulnerability management.
  • Solid understanding of cybersecurity principles and tools.
  • Desire to join a fast-paced startup!



What we offer:

💰Competitive Salary, plus Annual Bonus incentive eligibility, plus Equity Options
🩺 Medical & Rx Insurance with dedicated Health Advocate & Telemedicine
🦷 Robust Dental and 🤓 Vision Plans (includes adult orthodontics!)
🆓 Zero cost medical/dental/vision options for employee only coverage
🏝Flexible Paid Time Off (PTO) plus 🇺🇸10 Paid Holidays, including JupiterOne Day on July 21st
🐣 Paid Maternity & Paternity Leave at 100% of your salary
🦺 Paid Time Off to Volunteer every quarter
🏋🏽‍♂️🏊🏼‍♀️Wellness Activities Reimbursement
➕401(k), Life Insurance, STD/LTD Options
🗣 Generous Employee Referral Program
🎉 Fantastic Company Culture - Fun Company Events - Career Growth Potential


Why JupiterOne?

We are committed to growing fast with the support of our customers, team, and community. 

We enjoy a culture of excellence among an accomplished group of executive leaders, engineers, sales, and marketing professionals. Here are some awards we’re proud to share:

JupiterOne named Forbes Top 20 Cybersecurity Startups to watch in 2021

JupiterOne Founder and CEO, Erkang Zheng, selected as The Top 25 Cybersecurity CEOs of 2021

JupiterOne CISO, Sounil Yu, named Winner of the Top 10 CISOs of 2021 and Finalist for Top 10 Cyber Security Experts in the Black Unicorn Awards at Black Hat 2021

This is an opportunity to join a fully funded startup with incredible prospects for growth (corporate, financial, and personal).

We're an inclusive team that is dedicated to creating a diverse environment and proud to be an equal opportunity employer.

Due to current limitations our company is not able to sponsor international employees working in the United States at this time.

More Information on JupiterOne
JupiterOne operates in the Software industry. The company is located in Morrisville, NC. JupiterOne was founded in 2018. It has 59 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 29 open jobs at JupiterOne, click here.
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