The Customer Success Engineer (CSE) is responsible for promoting SailPoint's products and services, and supporting our community of customers and partners. This role will help support Customer Success Delivery by answering technical questions, serving as a trusted advisor for customers and partners, and driving adoption of our implementation best practices. The CSE will communicate effectively in order to engage in conversations via internal and external platforms, as well as create high quality technical content. This role will serve as a technical liaison between Customer Success Management and all other internal departments, and more specifically represent the voice of the customer to the Product and Engineering teams.
Primary Responsibilities:

• Advising executive customer stakeholders on IAM and IGA program roadmaps, as well as long-term and ongoing access modeling and application onboarding efforts
• Supporting Customer Success Managers by answering technical questions and serving as a trusted advisor during customer engagements
• Attending customer Executive Business Reviews to analyze their utilization and adoption of SailPoint products and services, and suggest areas of opportunity or improvement
• Educating customers, partners, and internal staff on how SailPoint products, services, and related technologies can help meet business needs and goals

Secondary Contributions:

• Generating technical content to drive adoption, ease barriers to entry, increase likelihood of success, and promote best practices
• Enabling and driving innovation by analyzing and proposing improvements to products, services, and integrations

Coverage Areas:

• Primary: EMEA
• Secondary: AMS and APAC

Requirements:

• 5+ years experience in IAM and/or IGA, or related Identity fields (implementation experience a plus)
• Experience with SailPoint software and services preferred
• Bachelor's degree or equivalent work experience (master's degree a plus)
• Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor
• Strong consulting skills and ability to gather and analyze information and produce strategic insights into customer's organizational and technical challenges
• Ability to communicate technical details to a non-technical audience, and ability to foster credibility with a technical audience
• Highly organized and able to prioritize and process a number of tasks concurrently
• Self-motivated, strong work ethic, creative, customer-centric personality

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.