Customer Success Engineer (100% Remote, USA) at Brightcove

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Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video is currently looking for a Customer Success Engineer. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

Job Responsibilities:

  • Own technical communications with customers, including product demonstrations, answering questions, designing workflow architecture and ad-hoc training, both over the phone and onsite.
  • Work with customers to understand their specific needs and translate internally into product feedback.
  • Work with senior leadership at clients and within Brightcove to make sure client needs are met.
  • Develop technical solutions for client-specific use cases.
  • Continuously develop relationships at the "implementation" level within each customer relationship.
  • Work closely with the Brightcove Global Services team to provide enhancements and custom solutions to clients.
  • Work closely with product development to maintain the feedback loop from customers.
  • Work closely with the corporate customer support team to share learning across key customer accounts.
  • Travel when necessary to meet customers.

Qualifications/Experience: 

  • 3+ years experience in a Technical Customer Success or Sales role, or an implementation or technical Digital Media role.
  • Demonstrated ability to multi-task across a wide range of tasks and clients.
  • Demonstrated ability to present to technical audiences and be able to handle objections on the fly.
  • An ability to listen to customer needs, assess these needs effectively and address them through new product and service offerings
  • A proven track record delivering on or exceeding goals.
  • Demonstrated experience with client-side tools and technologies (HTML, CSS, JavaScript, in-browser debugging, etc.).
  • Experience with APIs and  at least one server-side language (PHP, Python, Java, etc.) strongly preferred.
  • Hands-on approach to tackling tactical as well as strategic work.
  • Excellent written, oral and interpersonal communication skills.
  • Experience developing technical solutions.
  • Experience working with OVP, Mobile and OTT solutions preferred.

About Brightcove 

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive compensation, stock options, 401k matching, and tuition reimbursement, as well as generous PTO - and we expect you to use it!

We offer Remote, Hybrid, and Onsite work arrangements.  Our US based office is located in downtown Boston, in Fort Point harbor. This Brightcove office has an open working space layout with beautiful water views. Employees enjoy access to fully-stocked kitchens and social activities including: happy hours, trivia and movie nights, ping pong tournaments, and philanthropy events. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more!

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you need any accommodations for your interview, please email [email protected] 

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More Information on Brightcove
Brightcove operates in the Digital Media industry. The company is located in Boston, MA, New York, NY, Scottsdale, AZ and Seattle, WA. Brightcove was founded in 2004. It has 717 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 34 open jobs at Brightcove, click here.
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