Customer Success Enablement Lead

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Joining Collibra’s Sales Enablement team:

Joining Collibra’s Sales & Customer Success Enablement team, the Customer Success Enablement Lead will be key to the success, growth and scale of Collibra, and to the success and satisfaction of our customers. Our position in the Data Intelligence industry, where we help enterprise customers become united by data to solve business challenges, requires a highly effective and skilled Customer Success organization. 

The Customer Success Enablement Lead will drive new hire onboarding, skill development and certification, and on-going role-based development to improve time to value for our customers and time to productivity for Collibra for the Customer Success team.  These programs include building enablement learning strategies, sales methodology and process enablement, skill certification and competency assessment programs, and drive requirements for content based on the strategic goals of these two organizations. The ideal candidate will have a good mix of experience in a software sales SaaS organization, customer success core functions (including onboarding, adoption, renewals, and expansion roles) , business acumen, and strong learning and program management skills delivered in a fast-paced technical selling environment. 

Customer Success Enablement Lead is responsible for:

  • Work with leaders and individuals in our Customer Success teams to align learning plans to priorities and growth targets, based on role
  • Understand the customer landscape, personas and buying journey 
  • Build trust with management, leaders and individuals as an extended part of their organization
  • Collaborate cross-functionally with the People team, product marketing, sales and professional services to build learning programs to gain maximum impact and alignment
  • Develop requirements for, prioritize, launch and measure enablement curriculum including such metrics as time to ramp, renewal rate, NDR and NPS/CSAT.

You Have:

  • Experience supporting, working with, and/or delivering enablement for Customer Success teams including designing role-based learning programs 
  • The ability to perform detailed knowledge and skills needs assessments in coordination with the Customer Success leadership
  • The talent to translate and organize current and future behavior, skills and knowledge needs into an enablement program that can scale 
  • Familiarity with customizing a learning program, such as onboarding, customer adoption and success outcomes, 
  • A growth mindset that is transferable to your enablement approach

You Are:

  • Highly collaborative and empathetic 
  • A change agent who is comfortable operating in a growth environment, influencing stakeholders at all levels
  • Driven to achieve and enable success of others with a team mentality
  • An excellent communicator and lifetime learner
  • A problem solver
  • Able to execute amidst ambiguity and a changing landscape; in fact this is your preferred environment
  • Passionate about the role data plays in the future of business

Reporting to Collibra’s Vice President, Sales Enablement, the Customer Success Enablement Lead’s measures of success are:

  • Within your first month, you will assess Customer Success learning needs, skills and gaps
  • Within your third month, you will refine and help facilitate onboarding for the Customer Success new hires
  • Within your sixth month, measure success by evaluating the overall business impact of training delivered to suit the roles of customer success manager, onboarding manager and renewals. 
Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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Technology we use

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An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Collibra Benefits Overview

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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