Customer Success Coordinator at Autonomic (Detroit, MI)

| Detroit, MI
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Autonomic’s open, cloud-based platform — the Transportation Mobility Cloud — will connect the diverse components of urban mobility systems — connected vehicles, mass transit, pedestrians, city infrastructure and service providers — with the goal of orchestrating a safer, more efficient and sustainable transportation network.

About Our Customer Success Team 

The Customer Success Team is responsible for targeting opportunities, expanding the current customer relationships, and making it easy to do business for the assigned customers. Each member contributes to the evolution and growth of the company and demonstrates specific skills, comprehends the role’s expectations, builds work plans, and account development mechanics that focus on the customer and value creation for the business. Each member also contributes to build and promote the Customer Success processes and tooling as a part of continuous improvements.

The Customer Success Team acts on behalf of the customer product/program owners (Voice of Customer) to ensure delivery of desired customer outcomes with positive customer experiences.  The team maintains a deep understanding of the Customer business, their goals, and desired outcomes.  The team represents the customer inside the Au environment, and Au inside the customer environment.  The team assists customers in realizing the maximum expected and unexpected value with the Au solutions.

Job Description 

  • Assisting in planning and managing team goals, project schedules and new information
  • Manage project-related documentation by ensuring all necessary Confluence pages or Google Docs are current, properly filed and linked within tasks
  • Keep internal and customer task management tools in sync (Aha, Jira)
  • Provide detailed updates to Customer Success Managers
  • Ensure team members have the supplies and resources they need or assist in obtaining them
  • Monitor the progress of projects 
  • Assist in planning meetings and organizing project logistics

Minimum Requirements

  • Bachelor’s degree in business or related field
  • 1+ years’ project management experience
  • Hands-on experience with orchestrating work
  • Proven success in working with all levels of people within an organization

Preferred Qualifications

  • Communication: Excellent verbal and written communication skills are essential to work closely with team members and managers, and effectively manage problems as they occur.
  • Leadership: As the primary point of contact for team members, you must be able to provide guidance, feedback, and encouragement for achieving goals.
  • Organization and time management: Managing the daily activities and needs of an entire team requires an excellent ability to multitask and effectively manage your time.  
  • Computers and data entry: Navigating the task management tools, document management tools (Confluence, Google Docs, Jira)
  • Problem-solving: Although Customer Success Managers may step in to handle significant problems, you should be prepared to work through and resolve minor issues without assistance.
  • Positive attitude: A positive outlook makes it easier to handle the stress of unexpected challenges and also helps the entire team stay positive and motivated.

If you don't think you meet all of the criteria above but are still interested in the job, please apply. Nobody checks every box, and we're looking for someone who is passionate about shaping the future of connected vehicles at Autonomic! 

Job Title For This Position

Our job positions are broken down internally based on job competencies that are specific to each role. Should you be hired with us, the job title that you are hired under may therefore differ slightly from what is advertised in this job posting to best align with the competencies of the role and your specific background and experience.

Our Statement Regarding Equal Employment Opportunity and Diversity

Autonomic is committed to equal opportunity in employment and to fostering a diverse workforce, free from harassment and discrimination, in which all individuals are treated with respect and dignity.

Autonomic does not discriminate on the basis of any grounds prohibited by applicable laws. Autonomic’s equal employment opportunity and nondiscrimination policies apply to all employees, all applicants for employment, and all aspects of the employment relationship.

Accommodations for applicants with disabilities throughout the recruitment, selection and/or assessment processes, where needed, are available upon request. Please let us know if you need assistance completing or participating in the application process.

We consider diversity in our workforce to be an invaluable asset, and we strive to provide an inclusive work environment in which different ideas, perspectives, and beliefs are respected. It is the duty of every employee to assist Autonomic in maintaining this culture of inclusion.

Background Checks

Applicants who receive a job offer will undergo background checks. Autonomic complies with applicable laws regarding background checks, and applicants will be provided an opportunity to explain and correct any criminal history background information during the hiring process.

Applicant Certification

By submitting an application, I hereby certify that:

  • I accurately disclosed all relevant information on this application and will, in the future, provide accurate information throughout the hiring process.
  • I understand that any false statement, representation or omission of requested information may result in disqualification from employment with Autonomic, or, if discovered after I am hired, termination of employment.
  • I understand the application is not an employment agreement, that (for U.S. locations only) employment with Autonomic is at will, and that employment is conditioned upon receipt of satisfactory background checks and provision of documentary proof of my legal right to work in the US or Canada, as applicable.

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More Information on Autonomic
Autonomic operates in the Automotive industry. The company is located in Palo Alto, CA and Detroit, MI. Autonomic was founded in 2016. It has 211 total employees. To see all 21 open jobs at Autonomic, click here.
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