Customer Success Coordinator at Nikola Motor Company (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Nikola is a company working to change the world by developing zero-emission trucks and the infrastructure needed to produce and distribute fuel to them.
Nikola is now looking for a Customer Success Coordinator (CSC). The (CSC) will focus all aspects of support for the Customer Success team. Responsibilities will include coordination and execution of high volume, time sensitive and program functions specific to vehicle transfer processing, data management, analytics and other duties needed to support customer demonstrations and vehicle purchases.

Applicants should be self-motivated team players with a positive attitude.

You Will:• Serve as the primary support for the Customer Success team.• Administrative support for vehicle transfer processes and data management.• Maintain communication and process management for a smooth vehicle transition from Manufacturing to Dealer and Dealer to Customer.• Assist with demo coordination processes, Dealer network support, distribution of product knowledge materials and tools.• Maintain comprehensive and accurate records.• Support the maintenance of tools, analytics, and processes to support the Nikola portfolio.• Build strong relationships with internal Nikola (Business Development, Manufacturing and Service) and the Dealership teams.• Understand and have a solid working knowledge of all relevant Nikola systems (ERP, Fleet Command, Nikola Now, Microsoft Office, Tableau, etc.).• Maintain a comprehensive, up-to-date knowledge of Nikola products and services.

You Bring:• At least 1 - 3 years of related experience (project coordinator, program management, etc.)• Post-Secondary education in business preferred.• Excellent project management and organizational skills.• Strong analytics skills, with the ability to identify trends and make data digestible and actionable.• Outstanding multi-tasking and time management skills across a varied set of responsibilities.• Strong teamwork and cross-group collaboration skills, as well as can work independently.• Effective communication skills (written, verbal, presentation).• Passion for technology, learning and development.• Successful candidates will be innovative, value based, proactive and easily adapt to change in a fast-paced environment.

Candidates must have current U.S. work authorization or be TN eligible from Mexico or Canada. This position is not eligible for CPT or OPT.


Equal Employment Opportunity statement (EEO)

Nikola Motor Company™ is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.

To all recruitment agencies: Nikola is not responsible for any fee related to unsolicited resumes from 3rd party staffing and recruiting agencies. No fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Nikola, and no fee will be paid in the event such candidate is hired.
More Information on Nikola Motor Company
Nikola Motor Company operates in the Automotive industry. The company is located in Westerville, AZ. Nikola Motor Company was founded in 2014. It has 631 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 59 open jobs at Nikola Motor Company, click here.
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