Job Description
BRM - Business Relationship & Success Manager
Big Data Team
Manage a business stakeholder partnership removing barriers and obstacles, allowing our customers to be successful using our technology. Serve as Tenant Advocate and Big Data representative across the enterprise, to influence platform development and operations, driven by tenant requirements.
Required Qualifications
-Manage demand intake, consult with prospects, align use case with a strategic path
-Customer Success & Tenant Advocacy supporting the success of our customers leveraging the Enterprise Data Platform
-Collaborate across technical teams for design, estimation, and execution
-Strategically manage customer relationships, engagements, and future roadmaps
-Regular cadence w/ tenants - health check, requirements, remove blockers, stay informed, identify training opportunities, etc.
-Represent BDD & Tenants in relevant discussions
-Ad-Hoc project support, task management, and escalation
-Participate in tenant planning, strategy
-Influence the direction of platform advancement w/ tenant requirements
-Ability to discuss high-level solution strategy & tooling alignment based on requirements and available capabilities
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications• Advocate for our tenants to ensure their requirements are satisfied and feedback is considered. Be their trusted, strategic partner• Be respectful of tenants' time and resources, we strive to streamline tenant engagement, processes and how they interact with the platform• Efficient communication & information delivery - the right message, the right audience, delivered with complete information, clear direction and answer anticipated questions• Collaborate with UDP support team to forecast demand, educate tenants on standards & policy and generally represent our platform partners in tenant engagement• Be the experts for our workflows, and facilitate where we are not
Education :
Bachelor's degree or equivalent work experience in Computer Science, Engineering, Machine Learning, or related discipline
Master's degree or PhD preferred
Education
Bachelor's degree or equivalent work experience in Computer Science, Engineering, Machine Learning, or related discipline
Master's degree or PhD preferred
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.