Customer Success Associate
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance—starting with workers’ compensation.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
How You'll Do It
- Handles phone, email, and platform-based communication with customers and cross-functional partners to provide excellent customer service
- Maintains SLA’s set by Customer Success team in a consistent and efficient manner
- Works as a team member to handle: Email requests, Policy issuance, Agency or Customer questions, Mailing of documents and follow-Up Communication
- Applies Workers Comp training and knowledge to policy, billing and agency questions, concerns and production
- Build relationships with partners and internal teams to provide consistent, excellent communication with customers
- Seek resolutions to issues while also anticipating ways in which to prevent future issues
- Voices the customer’s needs and advocates for the customer and their perspective
- Support the on-boarding and training of Pie’s newest hires and teams, including process training, feedback and building out resource and training material
- Bachelor's Degree or equivalent experience with some college coursework is preferred
- 1 year of customer service experience is preferred
- Basic communication (written and verbal) skills
- Basic problem solving skills to be able to resolve simple problems quickly and effectively
- Basic self-direction and responsibility for own tasks, deliverables and timelines
- Ability to work in a team environment
- G-Suite tools, Salesforce, collaboration tools (Slack is preferred), office equipment like scanning, copying and mailing
Base compensation for position: $20.00 - $23.00 per hour
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- Competitive cash compensation
- A piece of the pie (in the form of equity)
- Comprehensive health plans
- Generous PTO, including paid sick leave
- Future focused 401k match
- Generous parental and caregiver leave
- Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Our goal is to make all aspects of working with us as easy as pie. That includes our offer process. When we’ve identified a talented individual who we’d like to be a Pie-oneer , we work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role has the option to be hybrid or remote. Hybrid work locations provide team members with the flexibility of working partially from our Denver or DC office and from home. Remote team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
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Built In Colorado honors Pie in its 2022 Best Places to Work Awards
Pie Insurance Raises $118 Million in Series C Funding
Pie Insurance Named a Leading Place to Work in Colorado
Check out our great reviews from current and former employees on Glassdoor
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