Customer Success Associate at Wix

| Greater Denver Area
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We are:

The Wix Account Management team. We’re focused on helping businesses find success through the Wix platform and business solutions.  We grow fast, support each other, and are focused on continuous quality and improvement for both our clients and our teams.

We’re looking for a Customer Success Associate to work with our Account Management team on increasing our current book of business, and work directly with users or professionals who use the Wix platform to create, design, or manage an online presence.

You are:

An Account Manager or Sales Professional with at least 0-1+ year/s spent in an Account, BDR or SDR role, or relevant work experience. You're passionate about growing your professional career and focused on self-development and excellence. You’re also an excellent verbal and written communicator.

As a Customer Success Associate on the Account Management team, you will:

  • Provide high-level pitches around Wix’s eCommerce solutions
  • Help manage our Chat function by answering questions and routing questions appropriately
  • Help prioritize and engage with high-value Wix clients
  • Manage lead flow from CTAs, and drive growth within current Wix users
  • Take ownership of cold outreach via phone, email, LinkedIn, and more
  • Be measured on the basis of monthly revenue goals

Approximate base compensation $19 - $25/hr. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package. Final package may vary and will be determined by various factors including location, shift and/or candidate experience. You can learn more about Wix benefits here.

 

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking Denver-based candidates who are able and willing to work on-site once we return to the office.

 

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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