Customer Success Architect XSOAR - United Kingdom (Remote) at Palo Alto Networks

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Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Senior Customer Success Architects (Cortex XSOAR) are responsible for making sure that our customers are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their awesome colleagues. Without these experts, we will fail. And failure is not an option!

Your Impact

  • Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
  • Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
  • Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases

Qualifications

Your Experience

  • Experience as a Security Incident Responder or SOC analyst/manager

  • Experience in customer-facing roles

  • Familiarity with the different enterprise security and IT products, processes, and ecosystem

  • Basic Linux system administration & troubleshooting experience

  • Exposure and experience in SOAR technology

  • Ability to work under pressure, and prioritize tasks accordingly

  • Ability to develop and maintain scripts in Python or JavaScript is a plus

Additional Information

The Team

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

More Information on Palo Alto Networks
Palo Alto Networks operates in the Cybersecurity industry. The company is located in Santa Clara, CA and Plano, TX. Palo Alto Networks was founded in 2005. It has 10190 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 437 open jobs at Palo Alto Networks, click here.
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