Customer Success Architect, Cortex XSOAR (Remote)
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job Description
We’re looking for cybersecurity experts who have a broad understanding of the landscape. Customer Success Architects utilize their combination of skills including a broad knowledge of security tools, SOC operations, and automation to bring our clients to the next level. Incident response and automation is at the heart of any SOC and you will be assisting and guiding enterprise-level customers through their XSOAR journey. You will provide technical guidance on how clients can use XSOAR to automate their current processes. You will develop relationships with clients and work directly with their security team throughout the entire XSOAR journey and witness the real value we bring to the customer.
- Time to value - Analyze customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
- Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
- Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases
- Familiarity with enterprise security and IT products
- Understanding of SOC incident response procedures
- Basic Linux system administration & troubleshooting experience
- Ability to work under pressure, and prioritize tasks accordingly
- Experience as a Security Incident Responder or SOC analyst/manager is a plus
- Experience in customer-facing roles is a plus
- Automation experience is a plus
- Fluent English is a requirement. Any other language is a plus
- Ninja uniform is a plus
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected]
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.b
All your information will be kept confidential according to EEO guidelines.
Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $118,500/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found here.
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