Customer Success Analyst at Formlabs (Milwaukee, WI)

| Milwaukee, WI
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To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs has an amazing opportunity for a talented, driven candidate who loves working with teammates, systems and data to make an impact.In this role, you will perform extensive data analytics, and be involved in Services and Customer Success  programs to upsell products, increase service attachment rates and educate customers about Formlabs’ products. 

The Job: 
  • Build automations to streamline manual processes
  • Create reports and dashboards using Google Data Studio, Redash and SQL
  • Collaborate with an international team across the EU & US
  • Perform data analytics for Global Services team
  • Using SQL to query sales and customer service data to segment data and build predictive models
  • Work closely alongside members of the Customer Team to move work through the project management funnel
  • Spearhead data-focused special projects like customer health scoring, etc
  • Understand how to leverage system integrations when implementing solutions
  • Functional test of the end-to-end business processes for feature implementation
  • Communicate effectively to present findings from analysis
  • 2+ years in a role (s) in any of these functions: Data Analytics, Sales Operations, Services Operations
  • Experienced and knowledgeable in data wrangling, building data models, and developing insights
  • Strong knowledge in SQL, Docker, Advanced Google Sheets/Excel, and Salesforce
  • Are self-driven with a critical eye, jumping to make improvements by introducing solutions
  • Comfortable working with integration platforms to integrate business systems, Zapier
  • Feel a sense of duty in ensuring the job gets done and its benefits are realized
  • Possess a good understanding of APIs and know how to consume them
  • Love to tell stories with data visualizations (Google Data Studio / Redash preferred)
  • Programming skills (Python, R)
  • Coding skills in (Javascript, Apex or other Object-Oriented languages)
  • Degree in Computer Science/Information Systems, or coding experience (such as scripting or object oriented)
  • Zapier, or like software
  • Marketo
  • Familiarity with Amazon Web Services tools
  • Website development

Our Perks:

  • Flexible vacation
  • Premium healthcare coverage
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

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An Insider's view of Formlabs

What’s the vibe like in the office?

Culture is extremely important at Formlabs. With now over 400 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t too difficult!



What projects are you most excited about?

Everything we produce is an ongoing project. A big focus for us has always been to relentlessly improve upon our existing products. We release regular updates to our software, printer and materials - keep an eye on our blog to see all the exciting things we have planned for the coming year!



How does the company support your career growth?

Everything Formlabs is doing and creating has never been done before. We are a work-in-progress organization with a lot of space for growth. We seek to cultivate an environment where individuals can contribute their own new ideas and participate in the evolution of the company.



What is your vision for the company?

We're committed to bringing powerful and accessible fabrication tools into the creative hands of professionals around the world.



What are some social events your company does?

We regularly have people organizing everything from whiskey tastings to ice climbing. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of our internal “clubs," we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons . . .



What are Formlabs Perks + Benefits

Formlabs Benefits Overview

We invest in our people. That's why we provide flexible vacation, generous premium coverage for medical, dental, and vision plans, paid parental leave, commuter benefits, and unlimited 3D prints. We are committed to offering a holistic benefit package to support you inside and outside the office.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies

Additional Perks + Benefits

Catered lunches 3x per week, unlimited snacks, office pets, 100% healthcare coverage, regular presentations and technical talks, Form Clubs for anything and everything.. CoffeeLabs, WhiskeyLabs, PaintLabs, GameLabs, FilmLabs, the list goes on. A culture that welcomes you into your FormFamily from Day One.

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