Customer Success Account Consultant
Position Overview:
We're looking for a Customer Success Consultant as we continue to grow! You will be a trusted advisor to our customers and internal account team members. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to the Quickbase product, demonstrating the value of doing more with Quickbase. You will cultivate a high level of product expertise and business acumen, leveraging these skills in creative ways to accelerate growth and retention in our customer base. In short, you will become a specialist, providing focused consultation to drive positive outcomes for customers and Quickbase.
Responsibilities:
Drive Account Growth and Retention: Work with "at risk" and "high growth" customers to achieve the best outcomes with Quickbase; from goal setting and planning to application building, governance, performance & scale, and deployment. Proactively engage customers ensuring they are receiving the value they expect and more.
Ensure Customer Goals are Achieved & Growth or Retention opportunities are well-executed: Quickly analyze shared strategy and goals; determine the best approach to maximize their return on using our platform. Partner with the customer and account team to develop a blueprint for success, aligning goals to solutions built on the Quickbase platform and / or relevant service offerings; presenting best practices to strengthen their adoption of Quickbase.
Innovate for success: Leverage your internal drive for continuous professional improvement through collaboration to develop strategies, tactics, and playbooks designed to improve retention and accelerate growth.
Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are using Quickbase, identify opportunities to improve their value of the service, and set them on the path to success.
Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor.
Win Together: Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base.
Qualifications:
BS degree highly preferred
4+ years in a customer facing role preferred
Project management skills
Bonus Qualifications:
Prior Quickbase app-building or administration experience
Experience supporting SaaS or other complex IT projects within large enterprises
Business process, data modeling and workflow experience
Familiarity with Javascript, relational databases and APIs
Hands-on advanced knowledge of Quickbase
CAPM or PMP Certification
Flexibility for travel (approximately 20%)