Customer Solution Architect

| Dallas-Fort Worth, TX
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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Cloud and Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group, that includes most of the former Nokia Software business, Nokia's enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

The CNS Business Applications Services team is seeking a Customer Solution Architect to support the development and delivery of our CNS portfolio for customers in the NAM region. Our CNS portfolio includes service fulfillment, orchestration, messaging/emergency applications like BMC and assurance solutions that enable our CSPs to integration their networks to CNS platforms like BMC (Broadcast Message Center) to create new business models and intelligent automation in the 5G era.

The Customer Solution Architecture role covers the development and implementation of end-to-end solution architecture designed to meet specific needs and works as a part of a customer team. The efforts include the definition of an architecture which comprises an integrated design and specification of products and / or services which makeup the solution. The candidate will play a lead role in assisting our customers as they transition their operations from legacy process into automated solutions supporting 5G network deployments.

The Customer Solutions Architect acts as a trusted advisor partnering with the customers on their needs. They understand and capture the critical inputs of stakeholders and translates them into effective requirements and solutions. They specify and design effective end-to-end solutions incl. customer-specific adaptations by using the Nokia portfolio of products, systems and / or services as well as 3rd party products where required. This includes the application of solution architecture standards, processes, and principles to create and maintain a solution's (technical) integrity over time.
  • Closely working with customers Solution Architect to define and execute emergency messaging use cases and call flows supporting current and future business needs
  • Architecting Application, Storage containerization /virtualization migration from current monolithic structures - HLD, LLD, Deployment diagrams, Sequence Diagrams
  • Providing Estimation for features and functionalities requested by customer
  • Orchestrating DevOps & Establishing DevOps (CI/CD) - hands on DevOps experience is a must
  • Help resolving complex production issues if support, product, services team needs deep technical expertise.
  • Act as Trusted Technical Advisor for customer & Internal stakeholders (PMs, Account/Sales teams) .
  • Mentoring development teams in implementing designed solution
  • Articulate technical risks and provide tradeoffs & Abatement plans.
  • Provide technical leadership to perform product upgrades in collaboration with Domain Architects and Hosted Architects
  • Create POCs & lead by example by create standard modules /frameworks
  • Help in reviewing project schedule, issues, risks
  • Review & define Serviceability requirements in collaboration with Hosted and Product Architects.
  • Experience with evaluating and recommending new technologies to solve complex business problems

Your skills and experience
  • Experience with key CNS SDM , 5G Applications, BMC etc
  • Experience with 5G architecture, particularly Core Network is required.
  • Experience in architecting cloud native solutions
  • Experience in Diameter, Radius, SS7, Relational Databases, UNIX, TCP/IP, HTTP, XML, SOAP, LTE and Shell Scripts
  • Experience in CI/CD processes
  • Experience and knowledge of deploying solutions in cloud environments (Nokia Container Services, Microsoft Azure, Amazon EKS, VMware Tanzu, ) and general knowledge of WebScale technology
  • Experience Data streaming, data ingestions, machine learning and workflow automation
  • Expertise and experience in Application, Storage containerization / virtualization stack
    Example : Kubernetes, hypervisor, exposure to monitoring tools like Grafana, BELK/Kibana (log aggregation tools), Prometheus.
  • Excellent communication and interpersonal skills is a must for this role.
  • Ability to lead complex projects
  • System Integration experience


What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
More Information on Nokia
Nokia operates in the Software industry. Nokia was founded in 2022. It has 132624 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 168 open jobs at Nokia, click here.
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