If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. 

Legal Plan Administrator

This is an exciting role that puts you in the middle of one of Leveset’s newest products: Legal Guard. Legal Guard is a legal plan specific to the construction industry that helps contractors build up the quality of their legal health. By keeping them from making legal mistakes and helping them with current legal problems, Legal Guard helps contractors run their businesses more efficiently. 

You’ll facilitate customers' access to this help by onboarding them, connecting them with a provider lawyer, and making sure they understand the plan and feel empowered to use it to the fullest. As we continue to iterate on the product, you will play a meaningful part in helping to build version two of Legal Guard. 

This is an opportunity to make a huge impact on a product that is creating a significant disruption in construction law, providing access to legal services that have been out of reach to many companies in the past.

What You’ll Do:

• Project manage Legal Guard customer-facing needs 
• Develop customer facing content for Legal Guard subscribers 
• Working with our internal team to ensure smooth operations between several business units 
• Develop education and collateral for Legal Guard customers 
• Onboard Legal Guard customers
• Collaborate with Customer Success team on subscriber communications (emails, surveys, and phone calls)
• Research other legal plans and run surveys with customers to collect vital feedback that will help build version 2.0 of Legal Guard 
• Help to draft up a go-to-market plan
   

What You Bring:

• 3-5 years of experience in operations working with a new product, and ideally experience with helping to run a go-to-market plan
• 2+ years of customer experience and/or customer training & onboarding
• Collaborate well across multiple teams
• Top notch organizational skills
• Resourcefulness
• Strong written communication skills

About Levelset

Levelset has been named one of the "Best Places to Work" by New Orleans CityBusiness three years in a row for our mission-driven culture and commitment to internal and external growth. Backed by venture funding, we are growing rapidly and looking for new exciting team members to add their unique talents to our mission. We empower contractors to always get what they earn, and our software platform makes lien rights, payment paperwork, and compliance in the construction industry simple and stress-free, so contractors and suppliers can get paid faster, have easier access to capital, and less surprises.

Levelset is venture-backed by Horizons Ventures, S3 Ventures, Altos Ventures, and Brick & Mortar Ventures. Levelset is headquartered in New Orleans, Louisiana, with offices in Austin, Texas, and Cairo, Egypt, and is 200+ employees strong. 
 

Why Levelset

• We’re a rapidly growing team working on interesting and worthwhile problems
• With a newly distributed workforce, we make engagement and employee wellness even more of a priority. We want you to love your job! 
• We believe professional growth (i.e. building your skills) is essential. Working here provides the opportunity for increased responsibility, continuous learning, and more.
• We have a very welcoming culture that starts at the top with our CEO.
• Nothing is a secret here, we think honesty and transparency create a productive workplace.
• Recognition for hard work and demonstrating our core values is important to us.

Benefits

• Competitive health benefits, including mental, emotional, and behavioral health benefits and an easy to use Employee Assistance Program.
• Flexible sick & personal leave policy needed for health, family, and parenting during this tough time.
• Open vacation policy without a cap on the number of days-off. We do require employees to take a minimum of 5 days off in a row each year. 
• Subsidized International Travel: We subsidize international travel starting at 6 months, and increasing each year
• Equity, per company’s general stock grant plan 
• 401k account through Betterment which allows you to seamlessly save money for retirement directly from your paycheck
• Learning and Development Opportunities: In the spirit of our core value to Learn Enough, we offer a book reimbursement program. If you share what you learned from a book with the team, we'll reimburse you for it. We also provide ample room for learning and development opportunities through Coursera online courses, outside speakers, and opportunities to learn skills from your colleagues.

Levelset is committed to providing an environment where any and all people feel welcome, respected, and free to be their authentic selves. We welcome applicants of all gender identities, sexual orientation, educational background, religion, ethnicities, veteran status, and citizenships.

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