Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

As the Customer Growth Manager you have accountability and responsibility for managing the success of the Turnitin customers in the Pakistan region. You will ensure value realization for the client and ensure strong renewals and net retention rates by driving ongoing adoption of the Turnitin solutions.

We are looking for a hands on, process driven leader who will motivate and inspire their team.

You will coach, empower and manage your team to make decisions and operate at a level that will ensure success for the client and for Turnitin.

Key Role responsibilities:

• Devising and execute sales strategies to exceed targets in revenue growth and retention in existing clients, by reducing churn and maximising upsell and cross-sell opportunities

• Delivering an excellent post-sales experience to current clients, ensuring that they are able to achieve their goals in regards to our products.

• Manage the relationship with Higher Education Commission Pakistan, to ensure the optimal enduring contract result for the company and value for the client.

• Along with the wider APAC team, optimize programs for the customer lifecycle based on regional needs, identifying opportunities for continuous improvement and learning from best practices in industry

• Maintaining an up-to-date and comprehensive understanding of industry trends and technical developments that impact the Pakistan market and ensuring that the team is also up to date. 

• Partnering effectively with regional leadership and cross-functional departments, including (but not limited to) Marketing, Product Management, Support and Finance to ensure that we are listening and communicating effectively with our customers.

• Maintaining an in-depth knowledge of company products and services, and ensuring that team members are also product and service experts by partnering with Sales Enablement and Product Management

• Embodying the key aspects of APAC Turnitin culture on a daily basis.

• Ensuring that accurate and timely reports are provided to the RVP APAC to understand retention rates and customer satisfaction.

Qualifications

• Minimum of 3 years of sales or customer success experience with a proven track record of meeting or exceeding quotas

• Ability to establish and nurture relationships with key personnel (including senior personnel) at Universities.

• Ability to deliver training to clients as required

• Ability to understand and communicate data around product adoption and impact both internally and externally.

• Proven ability to continuously increase effectiveness, recognising opportunities for building new systems, structures, and processes.

• Working knowledge of tools like Salesforce, CPQ, Slack, Zoom, GSuite and Tableau

• Excellent collaboration skills 

• Entrepreneurial mindset and high level of initiative

• Excellent time management and organisational skills

• Exceptional in-person, verbal and written communication skills a must (comfortable presenting alone in front of large groups)

Nice to have:

• Formal customer success training

• Knowledge of education market, especially in Pakistan

Personal Attributes:

• Can-do attitude

• Entrepreneurial,

• Approachable & Inspirational,

• Highly self motivated/committed

• Fast paced - thrives in a fast-moving environment 

• Tenacious

• Persuasive communicator

• High level of personal organization

• Team player & coach 

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 

• Remote First Culture

• Health Care Coverage*

• Tuition Reimbursement*

• Competitive Paid Time Off 

• 4 Self-Care Days per year

• National Holidays*

• 2 Founder Days + Juneteenth Observed

• Paid Volunteer Time*

• Charitable contribution match*

• Monthly Wellness Reimbursement/Home Office Equipment*

• Access to Modern Health (mental health platform)

• Parental Leave*

• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.