Customer Care Expert (Portuguese Language) at Wix

| San Francisco, CA
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We are:

Wix’s Customer Care Team in San Francisco. We build amazing products that help our users grow their businesses. We care about improving our user's experience and success!We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. You’ll find a relaxed and friendly atmosphere, fantastic coworkers (and bosses) and a lot of opportunities for growth in this fast-paced, high profile startup environment. We’re looking for a Customer Care Expert (Portuguese Language). No tech experience is required, we’ll train you! 

You are:

Fluent in both English and Portuguese (verbal and written). You are someone highly professional who loves guiding customers to success, curious about understanding our users’ needs, and offering the best solutions. You are eager to explore new technologies and have the ability to learn new concepts and solve problems thoughtfully and effectively. You have customer-facing experience in any industry, strong critical thinking skills, you know how to build strong relationships, identify challenges and find solutions. You thrive in a fast-paced environment and look at change as an opportunity to grow.

As a Customer Care Expert (Portuguese Language), you will:

  • Build strong relationships with Wix users, uncover needs and help guide them through their user journey.
  • Manage email, phone, chat and/or other communication channels as a primary contact for Wix users.
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
  • Go above and beyond to “wow” our customers.
  • Offer options and alternatives where appropriate.
  • Develop and maintain positive customer care experience and satisfaction.
  • Influence and improve the way we support our users to make sure their experience is the best possible.
  • Work with other departments and product teams, and liaise with them about our users’ needs.
  • Stay up to date on new product features and improvements.

Note: please send your CV in English

While the U.S. Wix team is WFH during Covid-19, at this time we are seeking San Francisco Bay Area-based candidates who are able and willing to work on-site once we return to the office.

At this time, Wix is only able to consider candidates who are authorized to work in the U.S. without any sponsorship requirements.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

An Insider's view of Wix

What’s the vibe like in the office?

We have an inclusive and relaxed vibe where people want to get to know you, clubs form out of similar interests, and you bond with other departments at company events. Two clubs I enjoyed attending were ‘Wixercise’ where we get a group to go to fitness classes after work and ‘Wine Not’ where we indulge in wine and cheese and play games!

Lauren

Account Executive

What does career growth look like on your team?

What's cool about Wix is there are many ways to grow. It's such a wide and interconnected company, so you can learn and take interest in many things. I'm an example of how you can be given a little extra responsibility and it turns into its own team, currently over 15 people.

Michael

Team Leader, Sales

How do your team's ideas influence the company's direction?

We are working in an environment where we're not just executing a playbook, we're writing the playbook. Wix is growing quickly and as managers we often face new challenges and areas that are not familiar to anyone within the organization. This is exactly why we’re always looking at the team’s feedback and ideas to help us find the right path.

Ido

Head of Wix Partners

What are Wix Perks + Benefits

Wix Benefits Overview

Our offices are located in the Meatpacking District. We’re a varied team of creatives and business-minded folks who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
We have a casual dress code!
Commuter Benefits
This is currently not valid due to COVID-19 and remote work.
Company Outings
Wix hosts company outings and events.
Free Daily Meals
Stocked Kitchen
We have fully stocked kitchens.
Some Meals Provided
Happy Hours
Pet Friendly
Wix's pet policy is dog friendly daily.
Recreational Clubs
Wix has recreational club choices all year round.
Professional Development Benefits
Lunch and learns
Wix hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Customized development tracks
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