Customer Account Specialist at Raytheon Technologies (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Date Posted:
2021-10-26-07:00
Country:
United States of America
Location:
A50: Phoenix - Aerospace 1007 E. University Drive, Phoenix, AZ, 85034 USA
At our Phoenix MRO, we specialize in the repair of electronic components for aircraft. As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service.

Your primary responsibilities will be:
  • Managing customer interface and correspondence for both internal and external customers
  • Managing commercial repair orders and related activities including but not limited to acknowledging, quoting, and invoicing customer orders
  • Managing and executing customer contractual requirements
  • Effectively processing orders to maintain customer service levels and avoid turnaround time penalties
  • Determining validity of warranty claims
  • Adhering to import and export compliance regulations


Qualifications:

Basic Qualifications:
  • Bachelor's degree and 2 years of prior relevant experience OR
  • In absence of a degree, 6 years of relevant experience is required


Preferred Experience and Qualifications:
  • Experience working in the aerospace industry or directly for Collins Aerospace
  • Experience with contract execution
  • Ability to stay organized and manage high volume in a fast-paced environment
  • Ability to consistently complete deliverables
  • Effective written and verbal communication skills
  • SAP experience


Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:
  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Redbrick - Incentives for a Healthy You
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Best Doctors, second opinion program
  • And more!


Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:
  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year


This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA's

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other propel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Working Environment:
  • Occasionally provide weekend and holiday support to meet business needs


Legal Information:

Authorization to Work Restrictions:
  • Due to federal regulation or contracting requirements, this position is only available to U.S. persons.


Background Check and Drug Screen:
  • Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check. This position also requires successful completion of a drug screen.


Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

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More Information on Raytheon Technologies
Raytheon Technologies operates in the Aerospace industry. The company is located in Waltham, MA. Raytheon Technologies was founded in 2020. It has 27 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 411 open jobs at Raytheon Technologies, click here.
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