The Customer Account Manager (CAM) is responsible for managing the full lifecycle of client care for existing and new customers, from product installation to ongoing support services for Spireon's Fleet and Asset Intelligence Solution. This role covers a wide spectrum of activities, from pre-sale, through contracting and product installation, and continuing through post-sale with ongoing support services. Responsibilities

• Understand products and services clients purchased; manage contracts in relation to products, services and billing
• Develop and maintain customer relationships, satisfaction and retention
• Provide after-hours support through on-call rotation with colleagues as needed
• Assist with the preparation of materials for quarterly business reviews by documenting and demonstrating account activities, ROI attainment and solution adoption.
• Maintain proactive customer communication through direct on-site visits. to provide training and to understand/research/resolve any issues/problems that the client is experiencing.
• Work cross-functionally with Development, Product Management.
• Installation and Leadership teams to ensure consistent product, application and service quality.
• Generate and provide client reports that highlight areas of improvement and service enhancement.
• Proactively work with customers on issues to address churn.
• Performs other duties, as assigned.

Qualifications

• Associates Degree in Communications, Business or related field.
• Two or more years of specialized customer account management related experience and/or training. An equivalent combination of related experience and education will be considered in lieu of Associates Degree.
• Experience in managing long-term and large-scale projects.
• Proven background with providing exemplary customer service and support.
• Highly motivated individual with the ability to handle multiple tasks at the same time.
• Effective communication skills, both verbal and written.
• Excellent organizational and time management skills.
• Must be detail oriented and can effectively prioritize.
• Strong analytical and problem-solving skills; Experience with data analysis and interpretation.
• Ability to quickly understand and apply new technology.
• Ability to work extended hours and be "on-call" after regular business hours as needed.
• Ability to travel up to 15%, as business requires.
• Prior success working in fast-paced, challenging, and evolving environments.
• Advanced user of Microsoft Word, Excel and Outlook.

Preferred Qualifications

• Bachelor degree preferred;
• Fleet Management or Transportation Industry experience a plus;
• Some skills in technical services & support, project management and account management;
• Strong sales closing skills; Prior experience with post sales strategies;
• Prior Spireon related experience as a Customer Account Manager I to Small-Medium sized customers is highly desirable