Customer Account Coordinator at Thermo Fisher Scientific (Raleigh, NC)

| Raleigh-Durham, NC
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Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

We offer:
Competitive Pay
  • Annual Performance Based Incentive
  • Annual Performance Base Merit Increase

Excellent Benefits!
  • Review our company's Total Rewards
  • Medical, Dental, & Vision benefits - effective Day 1
  • Paid Time Off & Holidays
  • 401K Company Match up to 6%
  • Tuition Reimbursement - eligible after 90 days!
  • Employee Referral Bonus
  • Employee Discount Program
  • Recognition Program
  • Charitable Gift Matching
  • Company Paid Parental Leave

Career Advancement Opportunities

How will you make an impact?

Production Chemicals and Services is a division of Thermo Fisher Scientific, an extension of our biopharmaceutical customer's supply chain management team, offering customers a range of cGMP raw materials and supply chain solutions that can spectacularly improve development and manufacturing operations. We understand the minor and major implications that affect the biopharmaceutical production chemical and raw material space that can negatively impact our customer's success. Ultimately, we help our customers mitigate risk, increase efficiency, reduce costs, and achieve the highest quality standards, so they can focus on what matters most - developing and manufacturing life changing therapeutics.

With an excellent, in-depth knowledge of company products and programs, this position provides effective customer service for our three most important assets: Customers, Vendors and Co-workers.

What will you do?
  • Ensure that customer purchase orders and returns are processed in a timely and accurate manner and that they meet all customer requirements
  • Enter PO's into ERP system, ensure customer PO matches information in ERP system
  • Daily order management, involved in flow of order from receipt of customer PO through delivery and beyond
  • Meet and/or exceed customer expectations by providing responses to all customer inquiries
  • Work with vendors to receive lead times on material, corrective action information and general inquiries
  • Support assigned customers and provide order management support which may include providing open order reports to customers, regular meetings with customers to review order status etc.
  • Process credit memos and resolve pricing and/or invoice discrepancies
  • Track backorders and update customers on changes
  • Participate in special projects as the need arises
  • Complete daily procedures involved in order management
  • Coordinate orders to ensure they meet Requested Ship Date of Customer


How will you get here?
  • HS Diploma or equivalent required; Bachelor's degree preferred
  • 2-3 years of customer service experience in a distribution or manufacturing environment preferred
  • Must align with weekly COVID-19 testing requirements, regardless of vaccination status
  • Comfortable with MS Office Suite, windows-based applications, and ERP systems. AS400 experience is a plus!
  • Effectively engage with other departments within the Company such as Procurement, Sales, and Finance
  • Excellent time management and prioritization skills to handle and manage diverse projects
  • Meticulous and able to multi-task
  • Demonstrates a "Customer First" approach to relationships with internal and external customers
  • Strong written and verbal interpersonal skills with the ability to interact with a diverse range of team members


This position has not been approved for Relocation Assistance.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
More Information on Thermo Fisher Scientific
Thermo Fisher Scientific operates in the Biotech industry. The company is located in Waltham, MA. Thermo Fisher Scientific was founded in 2022. It has 61393 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 18 open jobs at Thermo Fisher Scientific, click here.
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